Noodle Box Cannon Hill 961-965 Wynnum Road, Cannon Hill, Queensland 4170

"Absolutely appalling service. We ordered two dishes on noodle box website for pick up. I ordered, my hubby collected. Hubby went to collect, but the manager working claimed it was already collected. And just said “it’s gone”. Well it was NOT collected by us. Then hinted that my husband was trying to steal from them. Hubby said “what do you mean gone?” Manager just said “it’s not here. It’s gone”. My hubby innocently forgot his phone, so could not provide order number. But could provide name, exact dishes order and phone number ordered from. The manager just kept saying “it’s gone”. And refused to verify the details. Hubby reiterated details, manager just stood there and wouldn’t help. And said “it’s gone”. Obviously, manager gave our food to the wrong people but refused to own up to the mistake. Accused my husband of lying and he refused to remake the meal. Just kept saying “it’s gone”and inferred my husband was trying to cheat him. So he made my hubby drive all the way home, get his phone and drive all the way back just to provide order number. Wouldn’t even offer to let him use his phone to call me. Refused to look in the system to verify information. Accused my husband of lying and made it a huge inconvenience for us. Once we provided order number, guy said nothing. Made our food and gave it to us. Wouldn’t comp the meal for the inconvenience . No apologizing. Nothing. The young girl who was working that night was the only one that was helpful but the manager kept talking over her. I don’t know if you have new owners, but we have been coming here for years, and we just couldn’t believe we were treated like criminals. All over a $40 meal. Absolutely pathetic. Your restaurant will not last in this community if you keep treating your loyal customers like this."

"My son ordered 3 x Salt & Pepper Squid with Sweet Chilli from this Noodle Box yesterday. They arrived on time, but missing Sweet Chilli sauces for all 3 boxes. He reported to both Uber Eats & provided feedback in rating to the restaurant but didn't even get any acknowledgement of missing items. Very disappointing as the little condiments could make a huge difference in a dish like this. I was also disappointed as I previously had a nice dish from another Noodle Box. I was hoping my nearest Noodle Box to do well."

"Credit where credit is due - the food is always excellent. However over four visits to the cannon hill franchise I feel like I am owed both time and money. Although the distance by which the staff are able to hurl your food at you over the counter is quite impressive, the service is gross and the staff clearly do not want to be there. In sum, just go to a different noodlebox or prepare to be consistently disrespected by the 8th graders who run the show all while catching the food you just paid $120 for."

"We used the uber eats app to order noodles. My wife is gluten free and we looked through all the options to change the noodles to flat rice noodles but in the uber eats app there was no option or even a notes section other than the notes for the driver. As soon as the order was placed we tried calling the store straight away to let them know. No one answered it rang out 8 times we tried. So we contacted the uber eats driver as soon as he was assigned and he was so lovely and went back into the Cannon Hill shop and got them to call me. The fist girl my wife spoke to said she cant help and put on Gabrielle. Gabrielle was extremely rude and when my wife said we tried calling she said the phones are not working. My wife sarcastically said well thats really good! Gabrielle's answer was "thats your problem not mine". Long story short Gabrielle called the manager and basically they said they are not doing anything about it because apparently there is an area to put in notes...i would love them to show me where. We have since looked and I still cant find anywhere. Gabrielle also very rudely said to my wife why didnt you just come in? This was the worst and rudest customer service ever, not that it was any of her business but I had a day surgery and my wife couldnt leave kids with me so uber eats it was. My wife was so angry and disgusted at this comment that she did say its not your F'n business...however she did apologise straight away for swearing as she realises that is inappropriate no matter how angry she was feeling. I still don't understand why they just didnt apologise that the phones were not working and make a new one with gluten free noodles. I would be so angry if I owned this business and I had staff members talking to my customers like this and really disappointed and would re think the Manager too!!!"

"The best noodle box what i have ever had. The ingredients just feel better - more fresh .. comparing to other noodle box shops around."