Guzman y Gomez - Birtinya Kawana Way, Birtinya, Queensland 4575

"I wanted to give it an extra star just because I think GyG is a better option than comparable fast food joints. When prompted to break it down by food, service and atmosphere I had to remove an overall star. The food is ok. It's nothing special but there is more for people sensitive to gluten. The service is patchy at every GyG and it's made even harder by the loud music and staff not bothering to repeat your order back (probably because it's too loud). During the past week or so I have been to the Birtinya store numerous times while visiting the nearby hospital. The first time the girl who served was very sweet but she added an extra taco to my order and I accidentally paid for it just before I realised. She was trying to figure out how to fix it but it was taking too long and I felt sorry for her so I took the extra taco. When calling out people's orders her voice was also too weak to cut through the sound of music and people talking (not for want of effort on her part). Even if you watched her intently it was hard to hear the number. The next time I went they tried to sell me a large when I ordered a mini but I had learned from last time and corrected it before paying. The atmosphere is awful inside. It looks fine but it's a small store with lots of reflective surfaces so the music and sound of people trying to talk over the music make it very stressful. I went and ate at the dirty tables outside. Oporto nearby has hardly any customers but a much bigger, nicer store. If they had better gluten free options I might have gone there more. Hopefully I don't need to visit the hospital anymore so I can go to my local GyG in Acacia Ridge - not perfect but generally a much better experience in store."

"Ordered some $3 beef tacos but received taco shells with lettuce and cheese. When I asked the kitchen to add some beef I got told that the $3 dollar tacos don’t have much meat in them. Pendejo, there is NO meat in them! Terrible customer service. Maybe if you had some latinos in the kitchen the food would get made properly. Dios mío! Estupidos!"

"Always really quick at getting your order ready and I find ordering online or in the app the best and picking up in store. Pretty small store if you are dining in but I think most will takeaway. Food has always been great and service has been excellent."