Chemist Warehouse Virginia 1806 Sandgate Road, Virginia, Queensland 4014

"Never received my medication, I had to get the Dr to write it out for me again, because it was delivered to the wrong address, the photo I received is not a picture of my home, but they didn't care, they still took my money, I won't use them anymore or buy it online like that ever again with chemist warehouse. Also very bad customer service and I wasn't rude to them."

"If you are seeking employment DO NOT ever consider working at CW Virginia. Management's treatment of customers is lacking in basic human decency. If they treat the customer this way you need to consider how you as an employee will be treated. My guess is they will destroy your soul."

"Poor customer service, they had 1 person filling scripts and about 20 staff filling shelves. They refused to give me a pack of antihistamines from behind the counter and said that I would have to wait in the long queue for people waiting to fill their scripts even though the guy was within reach just stocking the shelf and could've just passed it to me, he spent more time telling me to join the long queue than it would've taken to hand me the box. Some people have jobs and don't have time to wait that long, you could just be helpful next time. Wouldn't have killed the guy to just pass me the Zyrtec, it's not a prescription item, so I shouldn't have to wait for every person in town to get their scripts first."

"Now that my Health Ombudsman case is closed I can finally talk about this and warn people. I had a staged delivery script with this chemist - four tablets per week for a powerful pain medication for my chronic illness. I would go and collect it every week, no dramas. However I had a surgery that improved my symptoms for a few months, so I didn’t need to go and collect my medication. My prescribing doctor told me this was fine. When I eventually did need to go and collect it after that time, I was told the remainders of my medication (which I had paid for the full amount at the beginning) had been destroyed. I had not been informed of this and one of the sales staff LAUGHED at me and said he couldn’t believe I would think my medication was still there? Then a pharmacist showed me the documents I signed at the beginning. There was a page talking about destroying the medication after six months. But I had not signed that page because it was not presented to me at the start. My signature was not on it. No idea where that page came from. They only agreed to refund me the full amount of the tablets after I threatened to report them but that’s not the point. I was treated like I was stupid and was not informed that nearly half of my supply of medications was being destroyed. I would warn against doing staged deliveries with this pharmacy, but if you do, please be aware they may just destroy your medication supply and not inform you. Have a backup plan."

"Check your receipts before you leave the shop! Get a physical receipt! I go there regularly and they added a $18 script to my bill that I routinely get but didn’t get this time. When I went to get my money back it was clear that your full set of regular scripts come up and the check out personnel click which ones you’ve got that time. Very easy for human error to click the wrong ones. Should be based only on what is physically scanned. This problem is exacerbated by the fact that chemist warehouse do not have visibility of what they are charging on their POS (Point of Sale) registers. Very dodgy!! Get a physical receipt as it names the items. Emailed receipt just says “medicine item” so extra hard to tell you’ve been ripped off. Friendly staff, pharmacy staff good and they did give me a refund."