Bing Lee Melbourne Distribution Centre

"Bing Lee's return policy does not specify a return period. Now I know why: its so that if you do ever try to return an item, they can say that you've taken too long. I bought a Fisher & Paykel 10kg washer that (a) leaks from the front door when I wash a queen doona and (b) terminates with soaked, soapy laundry when loaded with towels. I began complaining about this 2.5 weeks after receiving the item, when the problems became apparent. Bing Lee sent a technician from the manufacturer who said that he's received lots of complaints about this model and there's nothing he can do. He advised me not to wash doonas and towels in it. Bing Lee's rep. said that they won't take the item back as it was not "dead on arrival". Edit: after I disputed the charge with my card issuer, posted a YouTube video, and wrote multiple negative reviews of Bing Lee online, Bing Lee finally took the washer back and issued a refund. I am leaving this review because such a fight should not have been required."

"Wow.....serves myself right for not reading the reviews before I bought my TV. Purchased a TV online to put in my yet to be completed outdoor Kitchen. Kitchen was finished, mounted my wall bracket, removed TV from box and plugged in....smashed screen. There was time a lapse of maybe 6 weeks between receiving the TV and fitting it in which time it stayed in the box safely stored in a corner of my house. I emailed and rang customer care, after my second email a week later I was contacted to be pretty much told you have no chance of getting it replaced because of the time lapse. Their comment was Hisense will not help you, I don't blame Hisense, I blame Bing Lee and whoever delivered the TV. If I had not sent a follow up email I would still be waiting for contact and now I'm left with a smashed TV...I wish I had read up on the reviews...my bad."

"Scammers masquerading as a business. I bought a microwave which when I unboxed was found to have a faulty door. Eventually responded to my customer service request and sent round a technician. With a load of conditions attached presumably to scare people off making a complaint. He couldn't fix it but told me he'd raise a report. Also told me that what I'd bought was junk! Didn't hear anything for a while so contacted customer service asking if they had received the technician's report. No response and have ignored all my attempts to contact them. Avoid at all costs, I don't know how they get away with it"

"Never purchase from Binglee. Sent a damaged Oven and no stock to change over, refused to offer an alternative at same price. Refused to refund the item until it was picked up. So I had to outlay more money to purchase elsewhere. Totally unhelpfully, went to Appliances Online and received far better service."

"Should be no stars....I ordered four items online from a retailer that's been in business for 62 years and is the largest electrical retailer in NSW. The Bing Lee phone recording states an honest family business....really?? Let us count the number of lies that I have been told:- 1. The stock is in our Victorian warehouse - Actually the stock was still in NSW after 3 days of ordering. 2. The goods will be despatched today or tomorrow - Still waiting for despatch after day 3. 3. Someone will definitely call you right back - Actually I had to call back the following day. 4. We will send you an email after we end this call - Still waiting after a day. I advised Bing Lee to cancel my order and hopefully will get the credit processed soon. I have never encountered such incompetence and lack of customer service. You cannot contact them on the 1300 number or email. The only way I got through to anyone was by leaving a message through head office and even that was a struggle. I cannot believe that this online business is still operating. They may be okay if you physically walk into their store, but seriously do not order online. Save your money and avoid the stress. Do not order online I would recommend that you order elsewhere because that was my first and last time...."