Harvey Norman Dandenong 141-165 Frankston - Dandenong Road, Dandenong South, Victoria 3175

"The worst Customer Service I have ever experienced. George the Store Manager deflected that the TV was not covered under warranty as I transported it incorrectly which caused the fault. Even though their factory store man helped me load the TV into my ute. Paid $1000 to be told later that day when I reported that the TV did not operate that Harvey Norman will not be providing warranty. Arrogant and rude. Told me that Hisense would definitely not cover it either. Rang Hisense the next day and explained the situation and they organized a replacement within 5 days. Will never use these "crooks" again. Pathetic, sadly I should have read other reviews before entering the store. Hisense were fantastic. Received a response from their Customer Service Team some 7 weeks later. This delay once again explains their pathetic service. I have never experienced such poor, rude and illegal (warranty rights) service from a retailer before. Their written response (via private email) was offering an apology and the “hope” I would try them again. The only thing I’m going to “try” is to deter others from ever choosing to go to this store and experiencing how I felt when standing in the store 1 day after spending $1000 on a TV to be told by the store manager that nothing could be done. Actually, while discussing to George (store manager) that i would take this further to his superiors, he laughed and said “we get these issues daily, and we really don’t care what customers think or write” He then retreated back to his office (back of store) with not one care for how I felt. I’m still bewildered today as to how I was treated by this store and how a person like George could be their leader. DO NOT BUY FROM THIS STORE WHILE THEY CONTINUE TO BE MANAGED BY THIS PERSON. I"

"Good variety products. v helpful staff-Frm Manager(P) -Xavier(knows products & suppliers), Karen-v enthusiastic & friendly each ‘going the extra mile’ to ans questions. Good parking & reasonable delivery rates.Handy special packages when visited"

"Arosha was exceptional! What a wonderful customer service experience. We came in for a quick 5 min walk through and ended up staying in so much longer and actually finding all the items we needed for our new home. He is so knowledgeable and friendly. Came in with so much confusion and walked out clearly knowing what we should be getting. Highly recommend."