Whitehorse Medical Centre

"My first 2 times there was a positive ! Ladies at the reception were great . I highly recommend Dr. Tristan Htut, he is very attentive, quality and friendly, compassionate, he is worried about some words I don't understand, he will use Google Translate when I am not sure Whether the medicines I need to take are available at home, he will google pictures to show me, give me referral letters and send my referral to imaging associates and physical therapy clinics ."

"The doctor that saw me was highly knowledgeable and helpful on my query. However this was the only good part of my attendance, upon arriving at the clinic I attended the reception desk and checked in. A little later I overheard another patient ask how long before their session with my doctor and was told they were 45minutes behind. On this I waited a little longer and eventually asked staff how long to my appointment where the first thing said from staff was "Did you come to the desk when you arrived?". The staff member had forgotten to confirm my attendance during check-in and they had marked me as a no-show, to this no-one apologized for the error. A further 30 minutes of waiting for another doctor who had vacancy was required and at the completion of it, there was not a single apology."

"Most of the GPs are terrific (in particular Dr Peter Sanad), but the female reception staff are among the most consistently rude people I’ve ever encountered and were if not for the GPs we’d leave. The way the pandemic was handled was atrocious and saw my child misdiagnosed and not treated (by another GP) and I was treated appallingly when trying to advocate for my child. All this time later, nothing had changed- Reception need some service skills and empathy training and understand they are the face and brand of the business because you’re made to feel so small and like we’re a bother."

"As others have mentioned - extremely dodgy dishonest billing system. Had to pay full $90 to get a referral for a blood test despite booking during their specified bulk bill hours. Then received a automated message that Dr Kolin wanted me to book a 2nd appointment to discuss the blood test results with me. The receptionist said she could not confirm cost for this follow up appointment. Leaving me with no choice but to see Dr Kolin again - and pay another $90 during their stipulated bulk bill hours - for results which showed no issues/concerns. Massive rip-off of a clinic - beware."

"I won’t go there again. Asked to be there 10 minutes before my daughter’s appointment and waited for over an hour to finally see the doctor. Not everyone has 1 1/2 hour free time on their hands to wait around clinic. I understand the doctor can be busy, but time management is also an important skill for good doctors."