Kitchen Innovations

"Kitchen Innovations is possibly the worst company i have had to deal with and easily the worst trade that has worked on my build. From poor quality workmanship to being impossible for my builder to contact. They have caused months of delays in my build and as a result caused my family significant financial and emotional pain n an already difficult time. Please do not support a company like this when there are so many more that deserve your business. I cannot express my disappointment in this company. Shame on you all!"

"Terrible quality 2pac kitchens.. Not worth the price. Paid extra for hafele pull out pantry and it screeches while opening and closing. Have requested repairs multiple times but no one turns up. Total disappointment!!!"

"My husband was an installer for this company for a short period of time and has not been paid for installation works that he has completed. The installations manager has claimed that the work was not complete and another installer completed the work. We have photo evidence that my husband completed the job on the 12th of November and even after providing this, they are still denying that my husband completed the job. Not only did my husband install this job for nothing, it was a complete waste of his time and fuel driving to the job site two times prior to installing because this company had not delivered the materials on time for the scheduled reworks. My husbands income supports our family and this is income that he had not received for the work that he has provided. Also very poor communication, emails and phone calls don't get answered. What a ridiculous company to deal with, if I could give this company negative stars I would."

"These guys are the worst cabinet makers going around. My wife and I built our first home through Metricon, and unfortunately for us KI were the cabinet makers. The cabinets were originally installed mid-January, but they had used the wrong material for the doors and panels. I brought this issue up with the supervisor who contacted KI. They said it will take a few weeks to replace the doors as there is no material. I know there was plenty of material available in Victoria as I am a cabinet maker and have access to supplier info aswell. Anyway, it still took weeks for the new doors to be installed, but when they did do it, they were the exact same material as before. I ended up calling a rep from Laminex who got one of the doors tested, and he confirmed it was the wrong material. This was sent as an email to KI from Laminex, but we never heard back from KI. Turns out they received the email, but never read it because they assumed they were right. As they thought they were right they had sent their installer to continue installing the incorrect material. This was getting within weeks of our expected handover, and we still didn’t have the correct material installed. Even with this material it was installed poorly, panels way out level, incorrect gaps, and just overall messy install. We finally get to April, almost 3 months after original install, they finally have the right stuff, the install is better, not perfect, but we have our cabinets finally. I will have to fix a few things myself, like cleaning up all the edges, replacing shelves and adjusting gaps. I’m fortunate enough to have the knowledge to fix these issues, I feel for the many customers who have been screwed over by this company. I’m so glad that I wont have to deal with Kitchen Innovations again. Edit- not happy with KI response, stop trying to blame shortages, I have the exact same info as you, the colour selected never had stock issues, and most likely will never have issues with it. I have brought up many issues with Metricon, and now have to wait many months for someone to come out and rectify issues. I shouldn't have to fix issues on a brand new kitchen, but my bet is I will have to do it myself."

"Poor performance, poor product. Organised through our builder to have Kitchen Innovations build our wardrobe along with our kitchen. Initially when reading the plans they missed the wardrobe and never sent it which resulted in them not starting the job until 6 months after it should have been installed. When they came in to finally measure everything up, they measured it to be too short in terms of both height and depth and installed a barely use-able cupboard. We also paid for built in draws which had many issues. For one, they put the base of the draw, half way up the face of the drawer instead of the bottom, meaning I could only fit hankies and some jewellery in there - there was no room for every one folded jumper. I knew this would be an issue before they installed it and left a note for the tradie not to install it, however he directly ignored it an installed the draws anyway. Secondly, they used knobs when they should have just had an angled handle at the top of the drawer face and shortened the depth even further to account for this. Thirdly, they placed a shelf on top of the draws which fit the entire depth of the robe, meaning that when I open the top drawer, I can hardly slide my hand in there. Normally I wouldn't mind such poor performance if there was an active effort to rectify the issue, however I called the repair line many times and never got an answer. When I called sales (surprise surprise) they answered, but weren't keen to help. I explained the issues and arrived home after a weekend away to find a new set of draws to be installed (out the front in the rain) and quickly realised that they only lowered the draw bases and little. Looks like they are never going to do this job properly. TLDR; Pathetic. Do not recommend."