Desired Living

"Worst company ever. We ordered Projector room lounges, TV Table and Coffee table last year July 2022. The coffee table came defective and now its August 2023 still have not received replacement coffee table. The quality of the lounges are poor and there were big gaps between chairs and creases. They never receive calls or accept the issues with lounges. We asked for full refund and complaint to ACCC. Couple of my friends also have issues with furniture they received."

"Update 24 July 2023: They sent someone to fix the issues on 23 June. The white one is acceptable, but he black part looks bad and it looks worse than a factory second now (I have added the photo). Have been trying to get the hold of them ever since, but nobody answers my emails anymore. ----- Original Review: I don’t normally leave negative feedback for businesses at this size, as I value people's effort to build something from ground up, but unfortunately I have to leave this here. I ordered a full set of lounge for $5.5K back in Sep 2022, and was told the delivery would be late Nov. Didn’t received a heads up for any delays, so I sold my old couch closer to date. Well, it wasn’t delivered until mid Feb 2023, and left me without a couch during the Christmas (having some guests from overseas). This is NOT even the worst part. They came with 2 defects (torn leather – 10 & 15mm) and I followed up with the warranty. Someone called me and we spoke over the phone, but no news after that whatsoever. They don’t even bother to respond to my emails anymore. I will probably take it with the Consumer Affairs Victoria from here. I don’t mean any harm to their business, and I will provide updates if circumstances change. Just want people to be aware of what may (or may not) happen when dealing with these guys."

"Update 8.7.2023 My lounge did not arrive yet and I paid full amount. They blame me for paying full amount while their terms obliges me. Manager said will call never did, they said they sent me emails with update but that's also a lie. It's been 6 months all my visitors sit on the floor and I live without furniture that i paid for. I lose interest on my money that they hold and they refuse to refund me. Zero star I have ordered lounge since Jan 2023 and after 5 months it has not arrived yet I called 6 weeks ago and they said it will arrive in 2 weeks nothing is here I cannot have visitors to home Today they told me another 3 weeks Shameful service Won't use ever again and will ask refund if didn't arrive in 3 weeks"

"Where do i start. One year ago i rang and advised my two seat cushions are peeling. Obviously not leather like i was told. I was told they ordered me to new seats that was in May 2022 and it would take a couple of months. A couple of months later they told me logistic issue. By the start of 2024 the excuse was everything closed for Chinese New Year. After many emails and phone calls that were even unanswered i got advise April 2023 to expect delivery. I contacted them again and asked when is the delivery date and got told they will send a technician out to fix. Give us a couple of weeks. Melbourne store stopped answering phone calls. I was advised from their Sydney store that Melbourne store its closed and then a month later Sydney told me Melbourne open Friday and Saturdays only. I then asked whats going on with the technician no one is responding to emails anymore or getting back to me. Sydney store wouldnt and couldnt even give me a contact in warranty to call. They told me they should contact me in 48 hours. Of course no contact as per usual. Excuses Excuses like there a new person doing warranty now but i still havent received any emails or phone calls. So unorganised and not a business that is honest. Do not buy from them because there is no support when your couches start peeling. I will need to take this further now because one year of many many emails and phone calls is more than enough."

"We were holding our breath waiting for our couch to arrive. We were fully expecting it to be awful, as shopping online can be a disaster at times. We couldn't believe it when the couch arrived, in perfect condition, well packed and easy to assemble. The leather is absolutely stunning and the colour is an exact match to the sample. Super comfy and great seat width. Although there were multiple delays, we can't blame the company, as Covid has disrupted the world. I would definitely recommend Desired Living to family and friends. The communication was always well managed and all questions were answered. Overall, extremely happy with our purchase."