Nick Scali Furniture Chirnside Park, Victoria 3116

"Ordered a table online, and the delivery service and communication was good, happy with the product too, EXCEPT they sent the table without any screws!? I opened it a week after delivery, as I had been waiting to sell my other dining table, went to put my new one together and no screws to build it. I called the helpline and although they didn’t admit fault, they very quickly said oh yes we will send a packet of screws out for you. I asked if I could pick them up as I have three kids and kind of need a dining table? No, has to be posted out to my address and they will let me know when that will be. Not good enough really. They should have offered to deliver the screws today or at least let me go and pick them up, instead of waiting for an another order."

"In-store sales and delivery were excellent so three stars. Everything in between including a 5 month wait and general customer service has been absolutely appalling. Will never buy from Nick Scali again."

"We purchased armchairs from the Nick Scali Furniture store at Chirnside in 2018. After four years of occasional use the frame on one chair has failed to the extent where the front legs splay out and is now unusable. The second chair is showing signs of developing the same issue. Despite having a lifetime warranty on the furniture frame clearly articulated in the contract of sale, Nick Scali after sales service refuses to honour the warranty. In our experience, the supplied furniture was poor quality, the after sales service was terrible and the warranty was not honoured. After re-engaging as per the request below from Nick Scali team the matter was not resolved so a report has been submitted to the ACCC."

"I do not usually write negative reviews but feel extremely disappointed with the level of after sales care that we have received after purchasing the MILTON rug at Nick Scali. The rug was advertised on the website and confirmed by a sales person in the Chirnside Park store to be 3m x 3.5m. Upon receiving the rug it was clear that it was the wrong size (3m x 4m). After several phone calls and emails, the matter is still unresolved and a service representative has refused to give us details of the timeline and process to resolve the matter. We feel that Nick Scali are doing everything in their power to avoid refunding our money (we were told initially by a member of sales at the store that Nick Scali do not offer refunds for purchases). We would advise others NOT to shop with Nick Scali."

"What makes this store is the staff, extremely friendly, knowledgeable and honest. No question was unanswered and they helped us understand what couch was right for our room size and comfort. Really good prices too, I was surprised. Thank you!!!"