Plush Highpoint 3/179 Rosamond Road, Maribyrnong, Victoria 3032

"I bought the Snuggle Petite today and was helped by Joanne. She is very friendly, patient and informative. It was a lovely experience. Customer service has suffered a lot recently so it was a nice surprise to be treated so well. Thank you."

"Terrible Customer Service Would definitely not recommend Plush. Its not what it used to be. They contacted my Parents telling them their sofa is coming in 2 days that was over 3 months ago and still no sofa and they dont know if its coming or when it might come."

"If you want to wait 7 months for your sofa (it still hasn’t arrived so could be even longer!) then Plush Furniture are your go to furniture company. Original delivery date was May. I emailed head office and Highpoint store with no reply. Not really into writing negative reviews but this is beyond ridiculous. Definitely do NOT recommended Plush. EDIT: After direct email contact with the store a refund of my deposit has been approved. Basis for refund was that I was unaware the item was manufactured and shipped from China, which meant Plush were unable to guarantee delivery within a reasonable time due to ongoing supply chain disruptions."

"Worst service ever. I ordered in Jan too and was told that my sofa would arrive early May. Then they changed the date to late May and early June without any sort of communication. Now we got an email saying its delayed again and wont arrive until late June and it wont be delivered until early-mid July. Dont make us waste our time by giving us fake delivery time frames. We could’ve ordered somewhere else in this time and had a couch by now. They never answer their phones and haven’t responded to any emails. Disgusting service. DO NOT waste your time here."

"Order a sofa in January was given a tentative date of late May. They changed their systems over and the date changed to late June. When I queried it I was told the date was probably wrong but to check again soon. Checked again delivery date adjusted to 1st May. I had my old couch removed to prevent issues with delivery. Now being told maybe 3 more weeks. Samuel was incredibly rude and told me to speak to his manager about a refund. I explained that I still need a couch and what am I supposed to do apparently I'm ' one of those people'. I had called the head office and waited a day for a response and still haven't received any. I guess my small sofa bed isn't important enough to receive decent customer service. When I said I was going to complain he told me ' complain away lady' and told me I was behaving like a child Guess I should have gone somewhere else."