Australia Post - Ingleburn Post Shop 34 Oxford Road, Ingleburn, New South Wales 2565

"I add the conversation scenario to justify their actions. Me: hi I received the package which was open, item is damaged but not missing, call centre advise to visit you and lodge a complaint. 1st customer service: was is delivered in lock box or open place? Me: open place 1st customer service: nothing we can do as no proof someone didn't tempered. Me: I have 24/7 cctv which indicates no one came after postman drop and I pickup less than 5 min. 1st customer service: it's illegal to use this box for send any item other than letter. Me: I'm just a receiver. If it's illegal post office shouldn't accept it. However I'm here to lodge a complaint officially not taking your personal opinion. 1st customer service: wait other counter someone will lodge it. 2nd customer service: it's open due to item push from inside•••• Me: I just want to make a complaint don't want to discuss how to happen 2nt customer service: you don't tell me how I will do my job, I will write what I found not what you want me to do. Me: are you writing it was open when I found or not 2nd customer: you don't advise how I write. Me: you need to write what my complaint about 2nd customer: sir should I asked you to leave or you listen to me Me: I may take leave as I don't agree with your explanation and I came to lodge a complaint which is not progressing. 2nd customer: print a post office call centre number. Me : thanks, anyway 2nd customer service: next waiting I can be 100% sure she is not employed by Australia Post. Any organisation regardless situation must pickup this types of workers and send them for further training or handshake. Only exception can happen if someone employed by a franchiser or a close relative of a owner. They ignore all the complain and protect those type of uncivilized person to stund Infront of counter. They don't have even self-respect I assume. Unfortunately, a vital service provider can do a little about that. I made a complaint about it and requested if they can access the video as well as audio record than they can even listen every word come out from her honey mouth."

"Dear Malou and the team at Ingleburn Post Office, I want to express my heartfelt gratitude for the wonderful experience during my kids' passport application today. Your team was incredibly helpful and a pleasure to deal with. I cannot thank you enough for your outstanding service and warm smiles. You made the process a breeze, and I am truly grateful. With sincere appreciation,"

"Have visited a couple of times. The staff is courteous and friendly. Would highly suggest to use a tripod stand for taking pictures. The staff was holding a DSLR in one hand and the light on the other, both must be pretty heavy. The picture came out a little blurred and wasn't straight. I was given another take but still wasn't perfect and I didn't want to bother much. I wouldn't recommend getting pictures taken with this setup. They should have one like in Service NSW where things are set in a specific place."

"Excellent friendly service. Team is very helpful and provided adequate guide to purchase appropriate postal envelope with weight and measurements. Eirien was particularly awesome"

"Very poor service. Bad enough, that I had to visit the Post Office to pick up my package because the postman decided he would take the easy option and leave a note rather than checking to see if anyone was home! Then I got a lecture about my id not being good enough. This is the reason that I'd far rather order from Amazon."