Ingleburn Business Hub 6 MacDonald Road, Ingleburn, New South Wales 2565

"Terrible customer service. The supervisor here has been so rude and inconsiderate on two occasions now. Have been ordering medication fortnightly for 2 years with Australia post and on two occasions it has been delayed and upon being advised to head to this facility to collect my urgent medication, this guy has been extremely rude, telling me I’m wasting my time coming there and that he’ doesn’t want to look or check for my parcel. Then lies about timing and other things thinking I am silly and haven’t had a delivery before. I used to get the help I needed for my medication in the past at this facility but the two times I’ve dealt with this supervisor has been horrendous and no customer of aus post should be treated like this especially with deliveries of urgent medication which he did not acknowledge or care about once. This guy should not be working and talking/treating customers the way he does. He knew he was being rude and didn’t want to give his name after asking multiple times hence I had to take a photo!"

"If you have a parcel here for collection it is a very speedy process"

"Absolute joke this ingleburn mailing depot this is the second time mail gets lost and delayed what's the point of paying express post takes longer to arrive then standard post Takes parcel half way around Sydney and gets lost then says in transit for delivery for 12pm then at 130pm says parcel is delayed and will be arriving via postie which means they not even delivering the parcel just going to drop a card and expect you to go pick up at nearest Australia post office Don't pay for express waste of time never again"

"Would love to say huge thank you to one of your staff member I guess, names Kevin as he introduce himself (from Ingleburn). That man I think went above and beyond, as my parcel were addressed into wrong place. He called me and ask for correct address. Been waiting for half day as it’s was important delivery to me. Would love to send him a message with thank you, but there’s no ID call. So, if he is in your post office, please forward to him"

"The absolute worst. One parcel express post got to the depot fine , then got lost. Took three weeks to get just down the road. Australia Post was no help. Then another parcel express post got received by the depot fine, then guess what??, Got lost yet again !!! 8 days late again. Opened a case and Australia Post don't know what's happening. Both the main hub of Australia Post and myself can't understand why both parcels were loaded then can't be found until 3 weeks later. At least if my parcels come from Smeaton Grange I never have an issue. Yes I know covid is going, but gees...."