Michael Hill Southland

"Not transparency, shocking online customer service and bad quality diamonds Purchased a pendant and a pair of earrings for my partner and was not informed at the time of purchase that the 30-day refund policy does not apply to the earrings and the store just said that Michael Hill has a 30 day return policy (which is what is mentioned on the front page of the website as well) . When I decided to return the items to the store in 48 hours (items unworn of course) they told me that they can't take back the earrings and its company policy. The store said Michael Hill’s refund policy does not apply to the earrings and this is written in their website as well. You would not realise this policy exists unless you check the fine prints of the policy and the store does not explain this to you. Very disappointed. People should be able to purchase with peace of mind. The online support response was: I apologise if this was not communicated clearly at the time of purchase."

"Jenny served me at the Southland store and I’m happy she was the one that did she Presented everything with such professionalism and it felt almost as if it wasn't a worker that was helping me it was more a genuine friend that really knew their rings. ( there was another lady with her that helped aswell the second time and she was also equally as good and lovely I didn’t catch her name unfortunately) You guys have such a wonderful store and your staff easily made my whole engagement ring experience memorable in such a positive and warm way so thank you!"

"I purchased two rose gold bracelet and earrings on my birthday and they both broke into pieces within a few months. The bracelet wasn't even worn and just broke into two pieces. The earrings lost a part after the first time of taking them off. When I came to give feedback to the Southland store the attended was super rude, unprofessional and dismissive. Said it was all my fault jewelry breaks and that " I'm not the first and not the last" to complain. Hence it didn't matter."

"I had gone to ~8 stores (including another Michael Hill location) before I went to this one. Instead of giving miserable reviews to all other places, it's way more useful to highlight people who are actually fantastic at what they do. Isabella provided an excellent service, made me feel welcomed and was so helpful that I can't thank her enough. I was very specific about what I wanted and Isabella catered for those details with a smile and patience, something that seemed impossible in any other store. I will definitely be coming to this location more often!"

"My girlfriend and I had a really good shopping experience! I would highly recommend this shop to anyone. We’re really happy with the rings we bought. We spent a long time picking our engagement ring and wedding bands, Jenny was with us the whole time and helped us in everything we needed. We didn’t have a big budget, but Jenny was still really friendly and willing to help us with the rings and give us recommendations. Picking rings is important for us, and this shopping experience is always gonna be a good memory for us."