Mocha
About the Business
Welcome to Mocha, a premier jewelry store and point of interest located at 1239 Nepean Highway in Cheltenham, Australia. As an esteemed establishment, Mocha offers a unique and unforgettable experience for jewelry enthusiasts and shoppers alike.
Step into our stunning store, where you will be greeted by an elegant and inviting atmosphere that exudes sophistication and charm. Our knowledgeable and friendly staff are dedicated to providing exceptional customer service, ensuring that every visit to Mocha is nothing short of exceptional.
At Mocha, we pride ourselves on curating a diverse collection of exquisite jewelry pieces that cater to all tastes and preferences. Whether you are searching for a timeless engagement ring, a statement necklace, or a delicate pair of earrings, our extensive range has something to suit every occasion and style.
Our jewelry selection boasts a blend of traditional and contemporary designs, sourced from renowned local and international artisans. Each piece is crafted with meticulous attention to detail and showcases the finest materials, including rare gemstones, precious metals, and unique settings. From classic diamonds to vibrant colored stones, our collection celebrates the beauty and allure of fine jewelry.
Not only do we offer a stunning selection of jewelry, but we also provide a range of services to ensure that your precious pieces are well taken care of. Our professional team offers expert advice on jewelry maintenance, repairs, and custom design services. Whether you need a ring resized, a stone replaced, or a one-of-a-kind piece created, our skilled craftsmen are here to bring your vision to life.
Mocha is not just a jewelry store; it is a destination for those seeking to indulge in the world of luxury and elegance. Browse our exquisite collections, immerse yourself in the beauty of our handcrafted pieces, and let our passionate team guide you through the enchanting world of fine jewelry.
Visit Mocha today and experience the epitome of style, quality, and personalized service. Discover the perfect piece that will become a cherished heirloom for generations to come. We look forward to welcoming you to our store and helping you create unforgettable memories.
Photos
Location & Phone number
1239 Nepean Highway, Cheltenham, Victoria 3192, Australia
Hours open
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 9:00 PM
Friday:
9:00 AM - 9:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
10:00 AM - 5:00 PM
Reviews
"Called store more than 6 times over 2 days to finally get an answer.. asked them to put a product on hold for exchange - she didn't mention the on she had in stock was the wrong style so it had to be ordered in after I drove nearly an hour out of my way to their store.."
"I've always loved the products at Mocha, but recently I had to return an item that was faulty, only to be told that the item would be sent to head office to "determine " whether it would be repaired or replaced! And the kicker.... 6 weeks wait! Consumer Affairs will have something to say about it!"
"The only reason this is getting a 5 star review is because one of the girls who work there is literally a life saver and amazing staff member! Before Covid lockdown initially happened I returned a bracelet that i received as a gift as it had been faulty as soon as I opened it. Regardless of lockdown it took a whole 4 months to get back to me as they had to send it off for assessment. Other staff members had promised to keep me updated and it never happened. Which is severely disappointing. I called multiple times just to check what was going on and if there was any progress. When it finally got back into the store I wasn’t able to come in due to unforeseen medical issues and one of the lovely staff members had offered to drop it off. Donna has a heart of gold and really went out of her way to make me feel like I’d shop there again. Thank you to her."
"I was after a gift for my partner. I walked in to the store and was greeted instantly! I looked around, I knew exactly what I wanted just had to find it. A young woman asked if I needed any help. She guided me to what I was after - unfortunately they didn’t have the style and colour in stock. The young woman who was a Christmas casual brought over her senior sales assistant and they both discussed with me different options from Choosing another style and colour in stock, to ordering the one I was after. Both of the women were very knowledgeable and friendly. They let me know how long delivery would be and I was on my way! Would definitely go back simply for the customer experience."
"Terrible service, staff are too busy socialising with each other. I was totally ignored even after asking for help."
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