Western Children's Health Centre - Leading Paediatric Care in Melbourne 61 Railway Avenue, Laverton, Victoria 3028

"If you aren’t accepting any new patients, as I was just advised via phone - advertising this on your website would save people time, energy and money instead of paying their GP for a useless referral."

"We've been seeing Dr Riju for quite a few years now and I honestly cannot fault anything she or the clinic does. Everyone is super accommodating. The reception staff are always kind and helpful and try their best to make sure our appointments are convenient for us. Dr Riju Mital is one of the best doctors our family has ever had. She always has time to listen to us in our appointments and never rushes us away. She makes sure we as parent understands why she's using the treatment methods she's using and helps us to see the long term plan. She works with us and helps elevate any concerns we might have. The kids love her and treat her like a long time family friend. Whenever we have any concerns, major or minor, we can contact the clinic via phone or email and Dr Riju will always get back to us. She will go above and beyond to help us and make sure our kids are happy and healthy and working towards our goals. I've recommended her to a number of friends who have concerns for their children and so I thought it's only right to write this review."

"The support and guidance we have received from Dr Riju has been absolutely amazing.... she has been instrumental in helping us understand ASD and stepping us through what we need to do. She is also solution focused and doesn't treat our son like he has a problem. We are thrilled with her support."

"Saw Dr. Mehreen Majeed with my 10 month old. She was wonderful! So kind and caring. Lovely with my daughter. She listened to my concerns, answered all my questions, and the next steps on my daughters care was communicated clearly and confidently. A wonderful doctor I will be happy to see again."

"Western Children's Health brings customer service to a horrifying new low. They treat customers with absolute contempt. I was waiting months for my first appointment with this clinic, which was booked for first thing on a Monday morning. The clinic chose to wait until 5.01pm on a Friday night to call to confirm this appointment. Unfortunately my phone was nearly dead and I had it charging in my room and I did not hear their 2 phone calls at 5.01pm and 5.31pm. They followed their second phone call with a text message threatening the cancellation of that appointment if I did not get back to them within 60 minutes with a “YES” text. I went to retrieve my phone and saw the calls I had missed, and I DID in fact text them exactly 60 minutes later at 6.31pm with my "YES" reply. Lets take a moment to consider that after months of waiting for my appointment, it was all cancelled because I did not have my phone on me for a period of 90 minutes. On Saturday morning at 11.25am I receive a text message that the appointment had been cancelled because they could “NOT” confirm it. I DID confirm it at 6.31pm. I subsequently made contact with the office and sent them a screenshot clearly showing my confirmation text was received at 6.31pm. I received a reply that the appointment had already been reallocated. No acknowledgement that I made the cutoff, no apology. Absolute disregard. I have seriously never been given a 60 minute cutoff to reply to a text message. This brutal and contemptuous policy shows an utter disregard for the families of their patients. Surely they understand and have given thoughtful consideration that the families of their patients may be at work, or are looking after their children, preparing meals, or may be in meetings or traffic or on public transport or in a movie or a myriad of other circumstances at that time of day (AFTER BUSINESS HOURS ON A FRIDAY NIGHT!!!) If thats how the patients families are treated I have no confidence that they would provide a caring service to the patients. I contacted the clinic with my complaint and asked for acknowledgement that I DID in fact make their strict 60 minute cutoff, and for an apology. I have not heard a word back in the ample (2 month) time I have given them. If you want a caring clinic, do your self a favour and look elsewhere."