RT Health (head office)
About the Business
Welcome to RT Health's head office in Sydney, Australia! Located on George Street, our institution is a prominent establishment in the heart of the city. As a health insurance agency, we are dedicated to providing comprehensive and affordable healthcare coverage to our members.
What sets us apart from other insurance agencies is our focus on the Australian people. As a mutual not-for-profit organization, we exist solely for the benefit of our members, rather than shareholders. This means that every decision we make is with the best interests of our members in mind.
Our commitment to the Australian people dates back to 1889 when railway workers in Sydney established the Railway & Transport hospital fund. Since then, we have been looking after Australian workers and their families, ensuring they have access to quality healthcare services when they need it most.
To showcase our long and proud history, we recently launched a poignant video that takes viewers on a journey through time. With historical photos as illustrations, the video highlights significant events such as the health challenges faced by the first colony of New South Wales, the impact of the Spanish Flu, and the resilience of our members during two world wars.
Throughout the years, we have faced numerous challenges, including government changes to healthcare legislation. However, our commitment to our members has always remained unwavering. This dedication has led to a booming membership in the 1940s and 50s, as more and more Australians recognized the value of being a part of our organization.
In line with our mission to continuously improve and expand our services, we recently merged with HCF, Australia's largest mutual, not-for-profit health fund. This merger, which took place on 1 November 2021, allows us to further enhance our offerings and provide even greater value to our members.
At RT Health, we are proud to be the insurance agency that looks after the Australians who keep Australia moving. Whether you are a railway worker, a healthcare professional, or any hardworking individual, we are here to support you and your healthcare needs. Join us today and experience the benefits of being a member of our caring and dedicated community.
Photos
Location & Phone number
403 George Street, Sydney, New South Wales 2000, Australia
Hours open
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"I have been with R&T for almost 23 years now, and have experienced wonderful service from them. I even added Extras cover a few years ago, and my claims were processed asap. I called them just now to find out if sleep therapy was covered, and my call was answered in hardly 10 minutes by a wonderful customer service officer...so good! ...unlike many financial institutions where one has to wait for over 40 minutes and be entertained by ridiculous music!!!"
"I've been a member of this fund for 20 years. In the last few years this fund has gone downhill. Emails aren't responded to, and despite paying my 2023 year's sub. in advance ($3,140 odd), they rejected my claims because they hadn't bothered to process the Authority to debit (submitted 2 weeks earlier!). Then they failed to deduct the further 1 months payment I had to pay to get my claims processed! Their website is no better as it is down most of the time. The service (not) provided by this health fund is really DISMAL and in my opinion, they don't deserve to be in business."
"I have been with RT HEALTH for over ten years wanting to emergency via ambulance because I could not breath and had chest pains. Stayed in hospital for approx a week had my surgery done to save my life only to be told a month later that the whole procedure is not covered due to the fact the item code . Ten years of cover down the drain and now I'm out of pocket I excess of 9k. What a joke RT HEALTH TAKE OUR MONEY."
"Recent dealings in regard to my 87 year old mother and what is a minor claim have been horrendous. Calls not returned, emails not responded to for days. Different staff asking for additional information. Due to hrt age & health can’t even change funds."
"I phoned R&T and got through quickly to inquire how much I'd be getting back for some dental work. I have the premium cover with all the extras. The lady was very helpful and was able to tell me exactly what I wanted to know and this done in September 2022. I had a good experience unlike some others."
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