Sydney Eye Hospital 8 Macquarie Street, Sydney, New South Wales 2000

"What an incredible team. Every staff member that we dealt with provided us with great care. This includes the lovely staff member who assists people to sign in. He was not only helpful, but so cheerful and polite that he makes the experience so much better. The doctors are very professional and empathetic and go above and beyond to provide patients with first class health care. Great to see a public hospital like this."

"I visited Sydney Eye Hospital recently and found my experience far less than satisfactory. To begin with, the wait times were incredibly long, even for pre-scheduled appointments. Time is precious, and this lack of regard for patients' schedules was disheartening. Secondly, privacy and confidentiality, fundamental to patient rights, were severely lacking. Consultation rooms were shared between multiple patients, making it impossible to have private, confidential discussions about sensitive health issues. Moreover, I noticed that the hospital heavily relies on junior doctors who, although enthusiastic, often seemed rushed and lacked the experience needed to instill a sense of trust and security. This, combined with a lack of adequate supervision, was concerning. Adding to this was a constant disruption during the consultation as doctors and nurses kept opening the door, which was incredibly distracting and intrusive. To top it off, the storage and handling of medical files were not up to standard, with files often left in places easily accessible to the public eye. Lastly, overheard conversations between nurses and doctors about patients were all too common. This lack of professionalism and breach of patient confidentiality was unsettling. In conclusion, my experience at Sydney Eye Hospital left much to be desired. Improvements in patient wait times, privacy, and professional conduct are urgently needed."

"I have to say "Thank You" to All the staff at Sydney Eye Hospital. Every person we dealt with was absolutely brilliant. The staff were kind, considerate and knowledgeable. The nurses and doctors are experts in their field, taking the time to explain procedures to patients and their bedside manner was so caring. Whilst with a patient at the Sydney Eye Hospital, I observed waiting rooms, I listened to the way other staff were speaking and treating other patients and across the board, every single staff member, from the admin staff, cleaners, kitchen staff to the nurses and doctors all the way to operating theater, staff could not be faulted. There wasn't anything staff wouldn't do, to make the process and stay comfortable for patients. I've heard people complain about hospitals, and yes, there can be some heavy waiting times however, that is through no fault of the staff. The staff at this hospital deserve medals for their patience and service not abuse. They are understaffed and more doctors are needed to help reduce the waiting times in hospitals, and yes, a formal complaint has been lodged with Health Care Complaint Commission because I believe it's important to support those who support the community. You're all Champions. Thank you for your service. Angela Christie"

"Went for pcr test, the nurse seemed be very distressed (The testing centre wasn’t even busy, I was the only patient there at approx. 1pm, I saw another patient waiting there on my way out). She was very impatient till a point that I feel like as if I have owed her a big sum of money. Understand medical staff is under a lot of stress, but the hospital needs to address the issue because I don’t think the public would feel confident being treated in a place like this."