Dee Why Family Medical Centre
About the Business
Welcome to Dee Why Family Medical Centre, located at 19 Pacific Parade in Dee Why, Australia. Our institution is a doctor's office, health establishment, hospital, and point of interest all rolled into one. We offer a wide range of medical services to cater to your healthcare needs.
For your convenience, we provide out-of-hours care through the 13SICK hotline (13 74 25). Please note that we are closed on Christmas, Boxing Day, and New Year's Day. For other public holiday hours, please contact our reception or book online.
Our team of highly qualified healthcare professionals includes Dr. Mansell and Dr. Jones, who specialize in long-acting reversible contraception through IUDs. Say goodbye to daily pills and the hassle of other birth control methods.
If you're unsure about getting the flu vaccination, we have compiled useful information to help you make an informed decision. We also offer an iron infusion clinic to combat iron deficiency and improve your vitality.
As part of the Qualitas Health Group, a network of 40 community-based general practice clinics across NSW, QLD & VIC, we are committed to making healthcare accessible for all.
Please note that our practice operates on a private billing system, and fees apply. Bulk billing is available for patients who meet specific criteria and hold a valid Medicare card. Patients without bulk billing eligibility, including children aged 6-16 and Concession Card Holders, will have a $25 out-of-pocket fee on Saturdays from 1 pm. Higher fees apply on Sundays and public holidays.
We encourage patients to make online bookings whenever possible, but we will do our best to accommodate walk-ins. Our standard appointments are 15 minutes long, but certain services may require longer appointments, such as pap smears, health assessments, skin checks, or discussions about complex concerns with your GP.
Test results are only given to the patient concerned by a doctor, and follow-up appointments may be necessary. Medical certificates can be provided following a consultation, although they cannot be backdated.
Telehealth consultations are available for patients who have visited our practice in the past twelve months. New patients must have an initial face-to-face consultation with one of our GPs.
Rest assured that your privacy and confidentiality are of utmost importance to us. We adhere to the AMA code of Ethics regarding Privacy and Confidentiality. If you need to transfer your medical records from a previous practice, please request a 'transfer of medical records' form from our reception team.
Pathology tests require a referral from your GP, so please have it ready when visiting the pathology collection center. Workcover patients will be treated the same as regular patients, but please inform your employer before your first consultation to provide you with a claim number.
If you require a specialist referral, please make an appointment with a GP first. Our communications policy outlines the procedures for receiving and returning calls and electronic communication. Please note that we do not disclose personal information over email or use it to book or cancel appointments.
To stay updated with the latest information from Dee Why Family Medical Centre, sign up for our newsletter. We would like to acknowledge the traditional custodians of the land on which we operate and pay respect to the elders past and present, as well as all other Aboriginal people.
At Dee Why Family Medical Centre, your health is our priority. We look forward to serving you and helping you achieve optimal well-being.
Photos
Location & Phone number
19 Pacific Parade, Dee Why, New South Wales 2099, Australia
Hours open
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 2:00 PM
Reviews
"My family has been attending this practice for around 8 years. Our GP, Dr Caroline Tezjan is the most thorough and compassionate doctor I have ever come across. The centre is welcoming, modern and clean. Having the pathology there is handy and usually readily available."
"Dr Julianne Kelly, was so unbelievably kind and compassionate regarding the medical concerns I had. Made me feel really safe and heard. Highly recommend, was really refreshing to have such caring doctor. Also all the desk staff were extremely helpful and attentive. Highly recommend"
"Friendly and efficient staff. Always able to get an appointment. Doctors are helpful and supportive, examinations are thorough. Felt well looked after."
"All staff (doctor and receptionists/admin) were super friendly and professional. I don’t go often to doctors and even as a first time patient they were able to fit me in when needed and made my overall experience a great one. Would highly recommend."
"I moved to Dee Why and decided to go with this medical center when it comes to my 11 months old baby. Some of the doctors are pretty great, but the reception is what caused me most trouble. I booked a flu vaccine for the baby and called couple of times with some questions. I was assured that a doctor will see us before the injection so I don’t need to book an appointment. I went there and waited for a doctor to call and when this didn’t happen I asked what is going on. I was told to wait for the nurse and that indeed a doctor will examine the baby beforehand. Well guess what, no doctor. The nurse was nice to explain that this was no practice when it comes to a flu vaccine. And I had to wait 30 extra minutes because of this misunderstanding. This is a small matter on the grand scale of things, but since I called multiple times and asked specifically about this, I will not put my faith in these receptionists again, it seems they don’t know what they are talking about. Too bad since when it comes to babies, people want to know what is going on. Oh, and I was told the nurse will book the appointment for the second dose, but when I asked the nurse she said to do that at the reception. Come on."
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