FLORSHEIM - BROOKFIELD PLACE

"10/10 service and product. Kat guided me through the whole process with exceptional professionalism and knowledge. She knew the sizes that would suit my foot type and provided instructions for after purchase care. I highly recommend anyone looking for well priced work shoes to head here! Thanks again, Kat!"

"I had a such a nice experience with Cat at Florsheim. She was extremely helpful, had great customer service and most importantly knows the product better than anyone I’ve encountered before. This led to Cat identifying the right size for me after spending years wearing the wrong size! Much appreciated."

"Extremely disappointed by poor quality goods and rude manager. $80 leather belt turned out to be 2 cheap strips of leather glued togeather, the seam was hidden by polishing the edges(sneaky trick). The 2 halves separated after only 2 months wear. Stitching at the buckle was also pulling apart. I expected the highest of quality from this business. They used to be high quality. now there just scamming people. Showed them the transaction on my bank statement, manager was rude and insisted on seeing a paper receipt, until he saw that I was becomign annoyed with him. Got my money back. The quality of this belt was that of a counterfeit. "

"Rating: ⭐⭐⭐⭐⭐ (5/5) I cannot praise the customer service enough at the Florsheim Wynyard Brookfield Store, thanks to the incredible attendants, Kat and Lily. From the moment I stepped in, they greeted me with genuine warmth and created a friendly atmosphere that immediately put me at ease. Kat and Lily's expertise and product knowledge were truly impressive. They attentively listened to my preferences and provided valuable recommendations based on my style and needs. Their dedication to helping me find the perfect pair of shoes was outstanding, making the entire shopping experience enjoyable and hassle-free. What set Kat and Lily apart was their exceptional attention to detail and their willingness to go the extra mile. They patiently answered all my questions, providing detailed information about materials, craftsmanship, and care instructions. Their passion for the brand and genuine interest in helping customers made me feel valued and appreciated. Moreover, Kat and Lily's professionalism was impeccable. They were always available to assist me, offering personalized service that made me feel like a VIP. Their friendly demeanor and enthusiasm for their work created an atmosphere that was both comfortable and enjoyable. I must also mention the well-maintained store and the wide selection of high-quality footwear available. Kat and Lily's knowledge of the products allowed them to guide me through the choices effortlessly, ensuring that I found the perfect fit. In conclusion, the outstanding customer service provided by Kat and Lily at the Florsheim Wynyard Brookfield Store surpassed all my expectations. Their genuine warmth, expertise, and attention to detail made my shopping experience truly exceptional. I highly recommend visiting this store to experience their exceptional service and discover top-notch footwear."

"Loved that the store closes later at 6.30pm, honestly more retailers should practice that for working adults which is the target customers in this area anyways. Ki Chan provided good service and moved quickly. He was the only person working yet he manage to assist multiple customers at the same time. My bf bought a couple of loafers!!"