Officeworks Carlton (Kogarah Bay)

"If you click and collect don’t bother standing in front of the large sign that tells you to wait there for a staff member. Waited 10 minutes while staff walked passed. Just go straight to the counter where you purchase things. They’re understaffed. Never had a pleasant experience from any of the ladies that print stuff out. They’re all as bad and rude as eachtother."

"I'd like to provide 2 pieces of feedback. Firstly on your team member Carlos (or Carlo) - yesterday (16th August), he was very helpful, provided outstanding customer service, product knowledge and advice when I was looking to exchange a printer I purchased 2 weeks prior. His professionalism, knowledge and genuine care in ensuring I selected a printer that would actually work is the epitome of great customer service. He is the sort of person that would make you want to come back to the store because you know you'll be looked after. Please provide some sort of praise/reward for his wonderful work. On the other hand, his colleague (name unknown) me the day prior provided absolutely terrible service. Carlos will be able to provide you with the team member's name. I came in with my dad and we were looking to exchange a (wi-fi) printer which wasn't at home. She was passive aggressive in her attitude, rolled her eyes and was very hostile. I do not understand how Officeworks can employee such a 'customer service' representative, who not only did not provide good customer service but was in fact rude with her behaviour. I've never been treated as badly as I was by this girl. She told us it was not an option to exchange the printer and tested it in the store to show it worked. It took her 30mins to make the printer work, but even so it was not working properly when I brought it home again, so that's when I called up the store and Carlos answered saying he heard the exchange the prior day and if it was him in this girl's position he would have offered to exchange or refund. But her decision was to refuse that. I not only spent a couple of hours in total to connect the printer and try to make it work but also had to come back to the store on 2 separate occasions (while sick with the flu) so I could exchange it. She was there questioning the return and saying the printer worked, negating a customers experience with a product that’s failing to do what they paid for. This is unacceptable behaviour. To save your store’s reputation you need more Carlos and less employees like this girl that deters customers from the store. Can you please train her on what customer service is?"

"Officework's Carlton is an ongoing nuisance and should be closed down or their staff should be replaced or properly trained. They have no idea on how their price guarantee works and always refuse to provide their guarantee. Had issues months ago with the staff not wanting to price match printer cartridges on a Thursday night and again today. Was on the phone with Tracey for 40 minutes who is apparently their store manager and should know the rules but REFUSED to price match a printer that I was looking to purchase. Was advised that she was not able to price match based on their rules and when questioned her on the T&C's that are stated on their website, she put me on hold for over 10 minutes to try and find an excuse and had nothing to say except, sorry we cannot price match even though she couldn't find what she was looking for. By the end of it, she had nothing to say but just blankly refused to help and advised that I should contact head office even though the rules are clearly stated on their website. Honestly, so disgusted with their attitude and not wanting to assist. Looking at the reviews, this store has such poor reviews and really need to be addressed by head office. Understand you might be still making but treating customers like this is extremely wrong."

"This afternoon I went to office work to print some emergency stuffs for my work. The printer keeps jamming and it took me 1 hour to print few pages. The staff with “black hijab” was so rude and I will rate zero for her customer service. She is so racist. I have never seen such rude person in customers service. Never returning as long as that hijab girl is working at this store. I wish I could give zero star. Extremely dissatisfied with that girl behaviour."

"Horrible experience here. Went to get something printed. After waiting in line for 15 minutes was told the “girls” who do the printing on A2 or bigger were having dinner. When I asked the wait time he couldn’t, or wouldn’t, give me an answer. I proceeded to wander the store for half an hour. When I returned he did everything he could to avoid me. Asked 3 different staff about speaking to a manager and none of them could find or get one for me. Poorly managed store if I ever came across one. It’s never a great experience here but they are local to me so I usually just stop in on the way home. Won’t be making that mistake again. Would give zero stars if it was an option"