The Hills Clinic Hornsby 45 Palmerston Road, Hornsby, New South Wales 2077

"Have been a patient for like two years, am now unable to ever get an appointment bc I can’t get them on the phone to book. It’s beyond unprofessional. I had to call Kelly ville clinic to even be able to speak to Hornsby clinic."

"Dr Lim is great but the receptionist, Neeharika, at the Hornsby clinic is near-impossible to communicate with. Two months of back and forth and she still couldn't do the basics of sending out a script. Even the compounding pharmacy she was communicating with commented to me on the lack of timeliness and professionalism. On top of all of this, she is rude and arrogant over the phone. An awful experience. EDIT: As others have mentioned, she also almost never answers the phone! Maybe 20% of the time she'll actually pick up."

"A friend of mine is seeing them and he says they are good - so I'll update my review when I finally get a chance to see them. Edit: Once I had the referral with correct details, 6min phone call to book in - just like any normal medical referral appointment. VERY Professional - who do you want to see/ initial fee $x, get back $y from medicare, Need to confirm SMS a week before, etc. Original: The process to even book an appointment has been so ridiculously complicated. 1st referral from the GP had the name of Terry Lim (whatever the main guys name is), but he isn't seeing patients anymore but need a different referral. I called perhaps 6 times - finally got a call back - they hadn't received the referral from GP, back to GP, Now again in January called about 6 times - They don't work Tuesdays or Fridays they don't seem to return calls, they don't answer the phone, in theory they had someone available to see patients in Feb 21 (but it was about 2 months ago when I started this process). Obviously Supply and Demand - there is more Demand than supply."

"I was recommended Dr Lim via my carer who sort information via an ADHD helpline. I’d been seeing another Dr for years off and on and he advised me to find another Dr whom I could have a long relationship with as he believed I was ADHD and I would need a Dr who would support me for 30 years as this disorder doesn’t disappear but is managed, possibly medicated and monitored for life from his 30 odd years of treating it, and unfortunately he was close to retirement and saw it as a disadvantage to start me on a path he couldn’t see through. I saw another Dr for one visit and it was a terrible match so here I was for my first appointment with Dr Lim. From the first moments I felt very comfortable with Dr Lim. He listen to me and asked questions constantly and not just guessing like I’ve noticed some Drs before. I felt that he was genuinely trying to help me, he spoke to my carer and gave me tests. He discussed his plan to treat me, and drop some medications that my GP had prescribed, discussing better alternatives if they were needed but how long term they weren’t helping. It took a few appointments with Dr Lim to plan for my management of my diagnosis of ADHD. Since then I’ve been seeing Dr Lim a few times a year so he can see how I’m managing my disorder and I call him periodically for medication repeats when necessary and both he and his staff have always been helpful and thorough. I’m planning on keeping Dr Lim as my Dr as long as needed. He always looks at my overall health and not just mental, I do suffer chronic pain from a back injury years before and he always takes everything into account when assessing and I guess I feel like he understands I’m a guy just trying to make the most out of life and more than just another patient."

"Dr Dominic Paul is terrific, but the communication and organisation from the admin at this clinic is awful. It's near impossible to get through to anyone on the phone (they answer the phone maybe 1 out of every 10 calls), and they rarely respond to emails or send through confirmations for your appointment. However, as frustrating as dealing with the receptionists and admin staff can be, the level of care Dr Paul was able to offer was excellent and made the difficulty of actually scheduling an appointment worth it. If the admin improved even a bit, I think this would be a fantastic clinic, but the organisation and difficulty accessing care really lets it down."