Northwest Health Medical Centre 4 Aberdour Avenue, Rouse Hill, New South Wales 2155
About the Business
Welcome to Northwest Health Medical Centre, a trusted institution located in Rouse Hill, Australia. As a doctor's establishment and health facility, we are dedicated to providing comprehensive medical care to the residents of Northwest Sydney and its surrounding areas.
One of our notable features is that we are proud to be an AGPAL Accredited General Practice, ensuring that we meet the highest standards of quality and safety in healthcare. Our commitment to excellence extends to offering a range of COVID-19 vaccines, including AstraZeneca, Pfizer, and Novovax, to help protect our community during these challenging times.
Conveniently situated off Windsor Road, right next to Rouse Hill Village Centre, our location is easily accessible for all. Whether you're a long-term resident or a visitor to the area, you can rely on us for exceptional medical services. Feel free to contact us at 02 9678 4488 or 02 9678 4477 to schedule an appointment or inquire about our services.
In addition to our main facility in Rouse Hill, we also have branches in Old Northern Road Wisemans Ferry and The Willmington Road, Luddenham. These satellite locations allow us to extend our exceptional care to a wider community.
At Northwest Health Medical Centre, we understand the importance of providing comprehensive healthcare for individuals of all ages. We prioritize the health and development of children, from pregnancy through adolescence. Our services include antenatal shared care, baby well checks, monitoring of milestones, childhood immunizations, and addressing feeding and sleeping issues, allergies and eczema, asthma and respiratory problems, common childhood illnesses, nutritional assessments, and general development.
We recognize that sometimes patients require the expertise of other healthcare professionals. To make your life easier, we have allied health professionals available at our practice, ensuring that you have access to a wide range of specialized care right here in your local area.
With the new Metro system and the expanding young vibrant population, Northwest Health Medical Centre is at the heart of the beautiful Northwest corridor. We are open for long hours to accommodate busy schedules and take a holistic approach to patient care. Our team of dedicated male and female GPs are available for consultation by appointment, ensuring that you receive personalized and compassionate care.
For any inquiries or to book an appointment, please contact us at the respective branch numbers: Rouse Hill - 02 9678 4488 / 02 9678 4477, Old Northern Road Wisemans Ferry - 02 8825 8225 / 02 5661 8826, The Willmington Road, Luddenham - 02 9624 9244 / 02 9624 9255.
Experience the comprehensive and compassionate care at Northwest Health Medical Centre. Trust us to be your partner in maintaining your health and well-being.
Photos
Location & Phone number
4 Aberdour Avenue, Rouse Hill, New South Wales 2155, Australia
Hours open
Monday:
8:30 AM - 8:00 PM
Tuesday:
8:30 AM - 8:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 8:00 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 1:00 PM
Reviews
"Unfortunately nothing but booking errors, admin errors and attempts to get additional follow up appointments. If you are looking for a medical centre that values customer service and patient care it is probably not the place for you."
"Stacey was very rude when an appointment was requested as the previous night we saw a gp and she mentioned to bring the child back if unwell.The lady mentioned there could be a waiting time of 45 mins to an hour or even more I asked her how she excepts to have a sick child wait in the waiting room for so long I asked her if she could give us a time to come in .The most disappointing part is she asked me to leave the child in the car and that I should wait in the clinic. Don’t think I will be coming back to this clinic."
"Front staff are always amazing, helpful and courteous. Dr Smitha Joshi, one of the best GP. I have never come across anyone like her. She will detailed analysis and find the root cause of any issue."
"Very poor service, if you cancelled your appointment, they will ask you to pay 75$. We confirm our appointment at 4:30 the day before via phone call, then we arrived at 4:29 the day of schedule. However, they said our schedule was cancelled since my wife did not answer their call half an hour before the appointment ( they actually called once only in the morning with a un playable voice message that we just notice already late) My wife is at work meetings which is the reason why she failed to answer the call. I also leave work early (and cancelled some of my work meetings) for my daughter to be on time. Everything should be fine if it was just relayed nicely. VERY Upsetting Experience AND VERY UNPROFESSIONAL, what a waste of time and very stressful communication. NOTE: This is the exact word the staff told me when I arrived! "We cancelled your booking since you did not answer our call 30 minutes before your confirmed booking" --- this can be reframed better to avoid any disappointments! There's a book called proper training. The previous review is correct!"
"EDIT: I received a call from the practice today to apologies for the miscommunication and set up an appointment with a doctor ASAP. I'm happy that they took action on the issue. Thank you team. Original message: 2 Stars We were happy with the practise earlier but have had disappointing experiences recently. I had booked a Tele-consult appointment. I didn't receive any call on the booked time. I call 2 time after an hour and was told doctor is running late and will call back. After I called again after 3 hours the doctor had left and I was told that they had called at my booked time and I didn't pick up. This has happened second time to us."
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