PRP Diagnostic Imaging 245 Ryedale Road, Eastwood, New South Wales 2122

"I WOULD REALLY LOVE TO THANK DOCTOR OLIVIA BENNETT FOR GVING ME THE GUIDED LEFT L4/5 FORAMINAL INJECTION DATED THE 1/6/23 SHE WAS VERY KIND AND SO CARING THE INJECTION HAS JUST STARTED TO WORK LAST COUPLE OF WEEKS SO IT TOOK SOME TIME TO START TO WORK BUT IM OFF ALL MEDICATIONS MAYBE 2 PANADOL OR ONE CODEIN IN A DAY BUT VERY RARELY USE THE CODEIN NOW IM SO HAPPY BLESS YOU DOCTOR FROM WENDY CHAPMAN"

"I brought my mother to get an OPG today at PRP Eastwood. The OPG was ordered by my mother's prosthodontist (a dentist who specialises in complex dental issues). The receptionist told me that it will not be covered by Medicare as the prosthodontics surgeon cannot order an OPG. She said in order to claim through Medicare, I need to take my mum to a dentist or a GP and get them write an OPG request. Despite telling the receptionist that the prosthodontist is a specialised dentist (who had put his provider number and practice address on the request form) she insisted that I either pay or get another OPG as advised. Since my mum has difficulty walking after recent hip replacement, I decided to pay for the X-ray. I find it appalling that your receptionist is so incompetent. Being told that I have to go to another dentist to get an OPG request form is both frustrating and laughable"

"Rude, incompetent and so totally inept Went for tests earlier in the week but had to reappoint as one machine “was down”. What, was it down in West Ryde enjoying a coffee or lunch somewhere? Took a day off work to get to the reappointed test only to be told the machine was “still down and in pieces”. Obviously had a bad lunch a few days earlier, DOWN in West Ryde!! They said they called me to tell me and SMS me - but nothing showed on my phone. I say they are inept as they did not check phone numbers when I was there days earlier and a number they had was disconnected some years ago. One woman just sat there looking at her computer screen and fiddling with her computer mouse, like it was going to change. Useless! GAME OVER!! Then another woman behind the counter kept staring at me - so offensive. Then told me they had done all they could - she lied, they had done NOTHING. I found her so offensive. No offers to assist, help just told “it happens sometimes” Had they checked my phone number the other day - they could have reached me. So incompetent. There would have been no stars in their rating except one lady stepped up to help and talk to me and found an appointment elsewhere. My advice after my experience is find another place than PRP at Eastwood. If you want rudeness and incompetence from a reception area go there. Other staff were nice but reception is the face of the business"

"I got charged over $200 for a shoulder ultra sound just to find out a week later many other places do it for free via Medicare. I feel so ripped off that these people stole my money and didn’t even tell me I can get it for bulk billing. How do you guys make a honest living by being dishonest to your customers. Thiefs."

"First time at this location. Had a good experience here today for an X-ray and CT scan. The receptionists were nice and friendly. Radiologists, we're all kind and super efficient. Great service! Thank you team."