PRP Diagnostic Imaging 75 Dunmore Street, Wentworthville, New South Wales 2145

"First time visiting this centre. No issues at all with their service and timing. Arrived 1/2 hour early to my appointment, got an X-ray (walk in) and ultrasound (was called in perfectly on time). Everyone was professional, lovely and accommodating. They were busy but i had no problems getting the x-ray in before my timed appointment. Very timely, did not have a long wait, was out within 35mins. Very happy with the service I received. Thank you to all the staff."

"Hubby was going to Castle Hill for some scans, nothing available till 12 April, I booked anyway, was told just to fast 2 hours ahead and have plenty of water. Tried Westmead to see if they can do it sooner and got diverted to Cumberland. The lady on the phone was very thorough, went through exactly how much water needed an hour before scan etc etc. Asked about mobility access, she gave the exact information that I should go in front Dunmore St, and take lift to Level 1. Got there yesterday, all very smooth exactly as what the lady told me. The technician was Jack, a young man who has a smile all the time. Hubby was never that happy, he said Jack has great skin locating his vein for the injection, one poke and that's all. And he was very helpful and pleasant. Thank you team!"

"I would strongly advise against attending PRP Wentworthville. They made a significant mistake in my test results and when the GP rang to check they just doubled down and said it was correct. It wasn't until another GP rang a week later than they actually looked and found they were wrong. Meanwhile I was freaking out about what they had incorrectly reported. They didn't even apologise, just twisting their words to make it seem like it was a misunderstanding. This all shows a level of arrogance you don't want in a situation where human error must be corrected if it cannot be avoided. Further to this, they charge above Medicare covered rates for the exact same tests as other places who bulk bill. I'd be willing to pay this if they were competent, but... Also, their accessible toilet is not accessible for someone on their own as the door is impossible to open unless you are mobile and very strong, it was such a heavy door. It was impossible to open in a wheelchair."

"I was so nervous prior to my appointment but to my delight, I had such a lovely experience. Georgette maintained a perfect balance of professionalism and friendliness and the facilities and desk staff were totally nicer than a lot of the bad reviews suggest."

"I was looked after by Dr Socrates, Lee Eric and Sharon. They were thorough, explained the procedures and most importantly were friendly and supportive. Every facility has the same machines but it is the people behind them which make the difference. You guys are the gold standard for Imaging and diagnostic professionals. You also are great ambassadors for your profession. Thank you for looking after me. Much appreciated."