Tommy Hilfiger Drummoyne

"I entered the store with a coffee mug in my hand. As I started looking for things, the person manning the entrance comes to inform me that I can’t get the coffee mug inside. My concern is not the coffee but the attitude, first I could have been informed while I was entering, second on enquiring where have they written at the entrance that food or coffee not allowed. I was shown the text right at the left bottom of the entrance in a small font. No one can ever see that text. Looks like it’s written there to safeguard themselves. Didn’t appreciate the attitude of person at the store. They lost a consumer for life. Even a highly regarded brand like Tommy, will take a beating because of the people working at the store."

"I want to give 5 stars to the staff especially to the Asian lady name CONCHA. Very respectful, attentive, calm, friendly and patient towards customers. I shop often in Tommy and always see this lady so professional and very knowledgeable with the items they had in store and when her colleagues is on trouble in the POS. She treat all the customers equally. Don’t know what’s her position but she is a best example of a good employee the company needs.The company should recognise her! I came last week for further extra 30% on sale items and glad that I came back yesterday and it’s still on! There sale items are very reasonable prices and cheap! I always had a good experience shopping in Tommy Birkenhead!"

"While the store itself is fine, there is a certain degree of training that needs to be afforded to a couple of staff. I'm a regular shopper at this store and while I've always attributed staff's rushed and curt demeanor to busy hours, the latest experience was very unexpected. I see there are other reviews from months ago with similar issues. What's puzzling is why hasn't this improved? I went there a week after making my purchase to exchange a faulty item and 2 staff consulted with each other, then clearly stated the product was fine when they sold it to me and someone would have checked it. These 2 were not there the day I purchased it, nor does anyone check when there are 20 customers queued up. However they were constantly implying that I had ruined the cloth after purchasing. I did not wear it once as I'd picked up a different colour after finding the right fit and found out at home. When I put down my 5 new pieces, one of them kept stating sarcastically "Look I'm checking". The whole interaction was as if she were talking to a criminal. I didn't know whether to laugh or get angry. While I understand faulty returns are treated with a degree of scepticism and they should be, it was absolutely clear this was a faulty product with dye issues. In fact, I'd received another product with an identical fault when ordering online from the TH website. Quality Control issues aside, this review is for the specific store."

"Teach a staff at cashier how to be polite to customers. Take off the Asian cashier Yulinda from front desk, If customer service agents with annoyed attitude exist. She is rude and no manners."

"Best shop in Birkenhead. I love shopping there best customer service, very friendly staff and very helpful nothing is too hard for the staff to look for sizes. I have gotten to know the staff there especially Pari and Artila they are very courteous respectful and friendly. The staff at the door greet me as I walk in and out. I do not understand why people leave less than positive reviews. I stand to be served and observe it’s not the staff who are rude but the public. I love Tommy and have been to the other stores around Australia and let me say the Birkenhead store is by far the best. If the were more stars I would definitely give you more. I have posted before anonymously but now I am putting myself out there."