Officeworks Gledswood Hills

"If I could give less than 1 star, I would. 3 much older staff members standing around behind photo counter talking to each other, whilst a queue was formed, plus people at the photo DIY booths waiting for help. The staff not even acknowledging customers waiting. Finally got to the counter finally to be told, we should order on the machines. When I explained we were not after regular size prints, but just 4 copies on a2 size the larger woman rolled her eyes and said “yeah you can still do that over there” I apologised and said we had not done that before. She sighed and said “yep” Then we asked if we could get it done urgently, as it was part of a HSC work due on Monday, and something had gone wrong, we would pay extra, it’s for 4 photos. The woman scoffed at us and said “you’d be lucky to get it Sunday” This happened on a Friday. I asked if there was any possible way she could help us and she shrugged and said “No. it’s that time of the year. Everyone is getting their urgent work done. Is that all for today?” (It’s the middle of August. I’m clearly unaware that mid August is the busiest time of year for photographs and prints) We left, went to another local Officeworks, we told them what happened and they were so very apologetic. Apparently it happens all the time there, and that store staff has a terrible reputation. This store was busy. Very busy. However they did the printing for us in 20 mins. I’ll never go to this one again. Have submitted a formal written complaint too."

"After reading the reviews here, I dreaded getting my click and collect order and braced myself for a long wait. I was pleasantly surprised when a team member greeted me while I was waiting in the queue and assisted me with my order. I also had a photo print order which she collected for me (order placed online earlier today). I had my baby in the pram with me and my items were bulky so another team member assisted me with bringing my order to my vehicle. This saved me having to do a couple of trips back and forth to my parked car. I am very satisfied with their customer service. Thank you to the Officeworks team at Gledswood Hills, you really went above and beyond. My visit to the store took less than 5 mins."

"“I was so pleased with the service I received from the staff named "Varsha". She went above and beyond to help me find the product i was after.” “I was very impressed with the quality of the product I received."

"Not the cheapest place for photos, but after being let down by Harvey Norman earlier in the day, who were suggesting 3 days behind on photos - Officeworks accommodated the request, had them ordered online, and collected within the space of 20 minutes. Bloke at the counter helped us get a printing card and print a document, spending time on ensuring everything was correct. Have had some prior average experiences; but was really happy with service today. Thanks!"

"I am not one for leaving bad reviews but this place takes the award for consistency in terms of poor customer service, since the past 5 years I have lived in the area. God forbid someone needs something urgent, 20mins wait is pretty usual to get 1 print - 2 staff members to service the massive print line, whilst 5-6 staff members just standing idle behind cash countres giggling away or roaming the floor. Would never come here if there was another option in the area!"