Valleygirl

"Title: Extremely Disappointed with Valley Girl Hornsby's Customer Service Review: As a regular customer of Valley Girl Hornsby, I have always appreciated their trendy fashion choices and friendly staff. However, my recent experience with their service has left me thoroughly disappointed and frustrated. Last week, I purchased a beautiful white overcoat from Valley Girl Hornsby. Excited to wear it, I took proper care by following the washing instructions provided. To my dismay, after the first wash, the color of the coat faded significantly, rendering it unwearable. Hoping for a resolution, I approached the store manager politely and explained the situation. To my surprise, she responded with a level of rudeness and indifference that I had never encountered before. Instead of listening to my concerns and attempting to find a solution, she outright refused to entertain the idea of a return or any form of compensation. This dismissive attitude left me feeling disheartened and disrespected as a loyal customer. It is disconcerting to witness such a lack of empathy and professionalism, especially from a store manager who should be trained to handle customer grievances with care. I understand that not all garments can be perfect, and sometimes unexpected issues arise. However, it is the responsibility of the store and its staff to provide a satisfactory resolution to customers who have invested their time and money in their products. Valley Girl Hornsby has lost my trust and loyalty due to this disappointing experience. I am deeply saddened that their management team does not value customer satisfaction and fails to prioritize their reputation. I will not be returning to their store in the future, and I urge others to reconsider their patronage as well. It is my hope that Valley Girl Hornsby takes this feedback seriously and uses it as an opportunity to improve their customer service standards. A business's success is greatly dependent on the satisfaction and loyalty of its customers, and unfortunately, my recent encounter has left me extremely dissatisfied."

"Staff member that works at Valley Girl Rouse Hill on Wednesdays is unfriendly, unkind and just plain rude."

"Great boutique fashion store. Fast fashion with trendy items. Not a great variety of sizes which is disappointing. Prices are what you would expect of fast fashion. They often have sales."

"Staff aren’t friendly. I go to the register to buy clothing and the staff member walks off. I also purchased one clothing that was damaged."

"The store is large, bright and welcoming. It is open later than some of the other stores in the centre and is conveniently located next to the cinema. There is a wide range of stock which is replaced regularly. The prices are amazing, great value for money. The staff are helpful when needed and allow customers to browse in peace which is much appreciated."