Zoo Clothing 6-14 Castle Street, Castle Hill NSW 2154

"Bought a jumper and needed to return it but I didn't get any response from anyone so it's too late now and have to keep it, $50 wasted"

"Ordered a dress online, got it and it was way to small and not for me. Emailed 3 times to ask to return it and get a refund. Haven’t had a reply. I will be trying to call the store as I don’t live in that state, but by the reviews I have no hope because it sounds like a very bad shop with bad staff. Will probably have to try now to use my time to try sell it. Very disappointed, first time shopping here and it’ll be my last too."

"My 12 year old daughter was so excited to shop for her 13th birthday today. She was served at 4:00pm today by a young lady who sold her jeans and when she went back within 10 minutes to refund her jeans she was advised by the store assistant that they dont do refunds. I called to ask her to send me the refund policy and she advised me thats not her job to do and she wont be doing. She told me not to send my under age daughter into the store again without a parent. She then proceeded to call my 12 year old daughter a little Effing Bi@#h. Completely unacceptable behaviour. Absolutely disgusting. I did not receive the refund policy. Don't shop at this store."

"Upsetting experience. Wasn’t made aware of 7 day exchange policy when purchasing. My event was cancelled due to covid and with a heavy work schedule I was unable to bring it back in the 7 days - which is bit tight when all stores have 14-30 days. Brought back on 11th day as it was my only day off since, refused exchange. Not happy at all as I won’t be able to wear the dress again so waste of money due to no leniency"

"Store is always empty & for good reason. Staff are very rude and judgmental. Felt silently judged to the max and caught a couple of rude glances from both girls working. Walked in to browse and the girl working didn’t acknowledge me even though I was the only person in the store. Clothing is beautiful and uniquely designed however the staff are a letdown. No help in finding the change rooms or help with sizing even though the workers were standing around at the desk. Even when I was buying clothing the worker was far from friendly, had a strangely arrogant attitude. This review is for the Macquarie centre store which doesn’t appear on google however reading other reviews, seems like the brand is consistent in poor customer service."