Cotton On

"they accused me and my friend of stealing and waited outside the door while I was trying on clothes and followed me and my friend around ,, abit weird"

"Wanted to buy a product from Rousehill Cotton On, went to the website to buy it online but the item was Out Of Stock. So clicked on the In-Store option and it showed item in stock. Called the store to put it aside so I can come in and buy it later today. Store Manager advised that item is only sold online, explained reason I called was because it advised it was available in store. Store then advised product is not sold in store at all. Suggested to store to maybe update the site as it is confusing saying product is in store but then they dont sell it in store, Manager advised its up to head office to do that. Don't blame the store but there has to be some sort of ownership of the issue. So this feedback is for head office and stores. They need to know what each other are doing so it looks like they are one entity, its not a very good shopping experience."

"my daughter came home tonight and told me that she got accused of stealing !!! my daughter and her friends went and watched a movie at castle towers and did a bit of shopping, on the way home they stopped at rouse hill to do more shopping, my daughter and her friend went into the cotton on and rouse hill and didn’t see anything they liked so they both walked out of the store, they went to sit down near the fountain for a second before their bus came to take them home, one of the workers from rouse hill came running up behind them and she asked “did you seriously just steal from my store”, my daughter and her friend said they bought it from cotton on in castle towers and the worker thought they said cotton on body (they didnt have a receipt and paid with cash), she then decided to get security involved and both girls were told that they would be banned from rouse hill town centre for a week and they are never allowed back into the cotton on. ABSOLUTELY DISGUSTING"

"Disgusting service. Went in today, prepared to spend alllllot of money. Front door staff look like she didnt want to be there. Manager or supervisor dressed inappropriately, looked like she was wearing her bra to work. Will not shop here again."

"This cotton on was very well presented in store presentation. The lighting was pleasant to the eye. The layout of the store was easy to find things. The staff were very professional and friendly, something you don't find in other Cotton On Stores sad to say. The store was clean and very well organised. 2 thumbs up I will be coming back here again to shop for sure. Well done Cotton On Rouse Hill you made my shopping experience fun and great!"