Blacktown Aquatic Centre

"50m length pool is great for lap swimming. Spacious bathroom. Cons: water is on a colder side it takes a while to get adjusted. Entry is not self serviced, you have to wait in queue even if you have swim pass. Swimming class here is always a hit or miss, only few instructors are good. If you are looking for swim class for your kids look for other places."

"Its an okay indoor pool, dont swim here in winter, Ive swam here a few times before and Ive not been happy during winter in the indoor pool with the heating( I am an actual swimmer, I dont use the pool for leisure, only sport) The water has been chilly and the kids swim into the training lanes, with no one telling them to stay out of the swimmers lane, this is dangerous because if I do sprints I can hurt them. The public doesnt listen to the life gaurds, it would say no diving and then kids would dive and jump in the pool, then the life gaurd wont say anything to them, or he would say something and they wont listen. The only friendly people Ive met here is the lovely receptionist ladies, but besides that everyone else acts grumpy and rude. Boys go into the ladies showers and change rooms, boys sometimes old enough to know what a lady is, and would look at you while you dress in the changing area. The outdoor pool is only used for sqauds in winter, so if I actually want to train there I wont be allowed. This is not fair or right. The toilets is sometimes dirty and gross, and extremely wet. I almost fell once using the toilet."

"Missed Lesson Policy: No makeup swimming lessons are available for missed classes. If a student misses up to 4 lessons due to illness or injury, a family swim pass per missed lesson is available subject to a doctor's certificate being provided. Adult students will be offered 2 x adult swim entries. If a student misses 5 or more consecutive lessons due to illness or injury a credit for each of the missed lessons is available subject to a doctor's certificate being provided. If a student has a planned family holiday where it is known that at least 5 weeks of lessons will be missed then we recommend not to enrol into the term as no refund or credit will be given for the missed lessons. We recommend you skip the term and enrol in the following term. Unfortunately we cannot guarantee the same day and time if a term is missed."

"Really disappointing to hear some of the comments made about my younger cousins in their swimming lessons by their instructor. I was on the top level seating and could still hear the comments being made by the instructor to a fellow instructor in training. It was evident that the instructor did not care about their learning and implied to the other instructor that they are oppositionally defiant so can do what they want at this point. This type of attitude is extremely off-putting. I have advised their parents to change swimming schools or instructors at the very least."

"I experienced bad customer service with one of the operator named Karen at Blacktown aquatic centre. I was re-enrolling my son for next term and couldn’t understand one of the term then she was making fun on my face, I felt it’s bit rude and disrespectful to their customer. I think if your customer don’t know terminology used by you then you should explain it rather than making fun of them. We are citizen to this country but we are still facing racism like this. Very disappointing!!!!"