Kmart Wetherill Park

"I am a busy mom and i gladly had to make time to write this. Today i was at this store and i was served by Mimi at the check out What amazing customer service she gave me I had my baby with me and she was helpful and patience. She packed my plates properly so they wouldn't break. It might seem like not much but she did it well and fast and i needed it that She truly does her job properly Been too kmart so many times in the past and never wrote a review before. But i had to do it today. Thanks Mimi"

"I came in on 12/07/2023 around 9pm where we encounter an older lady kmart worker (short/medium brownish orange hair) , who was following us around while we were doing some shopping and wasting some time like you would do in any kmart. While checking out with two different transaction the older lady came towards us accusing we stole an item, she checked the receipt and asked another employee to do so as well and “apparently” couldnt see the item. Making us look bad in front of other customer, mind you she didn’t ask any body else. She was also talking down to us like we were dumb and that she “caught” us. Until we checked the receipt and showed her that it was actually on it, she reluctantly said sorry and quickly walked away. The other worker was also quick to apologise but they weren’t able to check the receipt properly before accusing someone of stealing? I work at the centre for a while now and I understand customer service very well, we were very understanding, we weren’t rude but i felt very uncomfortable and targeted. Talked to manager, she was lovely but i wasn’t able to get the name of the older lady, and apparently this older lady had done this before on other occasions."

"Who ever was working the self check out at about 10.45am to 11am is a joke as my mother who is 78 year's old was told she has a bad attitude and would not be served until it changed, because she asked to be served by a cashier who was serving another customer at the time or would need help to use the self check out. After 5 mintues the girl finally got someone else to serve her, if this is the way you treat customers especially the elderly you won't have any customers soon. My mother will not using your store again, as you attitude towards customers is discussing and if it doesn't improve she won't be the only customer not using your store anymore."

"Whoever was working on the self-service checkout on the 22/01/2023 around 10am-11am was not even doing her job. multiple checkouts was available but because it was so packed no one could see and the line just kept getting longer. i looked around and noticed that she was just talking to her colleague."

"Check prices. I was pulled in by the sign because I’ve paid $2 for sets like that several times. Something made me check at a price check station and it turned out this wasn’t $2 at all but still $13. I would have paid $13, had I not checked before. Careful you’re not paying the old price at the tills. Otherwise, it’s a Kmart…"