Chemist Warehouse Hornsby

"I visited today around lunchtime and the staff were super unhelpful. Far more concerned with store gossip than helping their customers."

"Where do i begin... the worst chemist warehouse i’ve ever been too. The staff look miserable and refuse to help. When i tried to get my script filled for the medication i’ve taken for almost 4 years, they said it had not been 20 days and refused to fill it even after i told them i was going away for a month the next day. I then went to a different Chemist Warehouse and there was absolutely not problem. Never going back to this store again."

"Wife called in to have a prescription for our son's Ritalin dispensed. First enquiry from counter staff, can't do as Dr's Provider Number is not on script, and should be hand written?. Next (odd) question was, why did we select this Pharmacy. Well 'Gumbys' simply because we didn't wish to walkup to Westfield, and we've been here before to have scripts done. After a bit of frustrated dialogue back and forth we left. Note: The provider number is on the script, a component of the Dr's computer imprint under the telephone number of the surgery. Took it to an adjoining Pharmacy who fulfilled the script without the question, angst or inquisition in a matter of minutes. Such a damned and unnecessary inconvenience, and your store person was a little indignant to boot."

"This is an awful chemist, but the prices are low, so I still shop there. The staff either don't understand their own systems or just don't care, and will happily quote one price and then charge another, refusing to honour it. I've been patronising this store for years, and their service is in steady decline. If you you happen to have a transaction which is free from problems, then you will be happy with the low price, but be prepared to need to return to the store to have them fix mistakes. Also be prepared to need to give them extra help when searching their systems for scripts that they have been sent, as their staff don't know how to properly store or locate records. Be prepared to deal with staff members who will justify lying to you "because we're busy". Be prepared that if you use the Chemist Warehouse application to have your scripts prepared, you will need to phone them to let them know as well. Be prepared that if you have a script emailed to them, you will need to produce your own copy of that script as well, as they aren't able to search email records properly. Be prepared that they will try to override a GP's instruction to use over-the-counter medication if you don't have a written script (for the over-the-counter medication)."

"Came to chemist warehouse a while back looking for some melatonin for my trouble sleeping. When I asked the staff for help, they eagerly helped me find the product I was looking for and even went further to find other products similar which could help me. When it was time to go to the checkout, I had some banter with the staff who were all extremely friendly and kind. Would definitely come there again for any pharmaceutical products. Shoutout to Aaron for making the experience amazing."