SoYa Apartment Hotel

"Great value hotel,friendly service,will go out of their way to help,comfortable bed ,reliable hot water,roomy living area. Will certainly stay again. Andrew"

"The only good thing about this hotel is the location, but it’s not worth the price. You can find a similar location for the same price and so much better. Not only are the rooms not even sound proof, but some of the staff are particularly rude - calling me multiple times asking why we were coming down (We were girls in our 20s - but this is still so unprofessional). The beds were super uncomfortable and a room advertised for “3” people only fits two, the other bed is a horrible mattress that would be comfier sleeping on the floor. My biggest issue is that over 2 weeks ago was my stay and I paid a deposit for two rooms totalling $500 - it has now been over two weeks and I haven’t received this deposit back. I have spoken to my bank and they have told me numerous times that SoYa hasn’t released the funds despite them saying they have; but they definitely haven’t as I have NEVER had this issue before and I bank with a very well known bank in Australia. I’m genuinely so disgusted as it is to the point that my messages to SoYa have been ignored after I called and they said they will “investigate” the issue, only for them to come back with they have released the funds when they haven’t. Upon speaking to a few people, they said they’ve had the same issue with SoYa before, and it took them weeks to chase them up for the deposit back. I just want MY money back and I cannot see why I cannot get it back and that they’re pretending they’ve released it. Don’t even book here, not worth the time or effort to get a simple deposit back."

"Great value for money. Right next to south Yarra train station (which you can’t hear from the apartment) which makes easy access to everywhere, especially the epic wanders down Chapel St. Comfortable, nice and everything you need. This has become our regular each time we visit Melbourne, thanks again SoYa"

"This is a convenient property next to Sth Yarra station & right in the middle of the action with restaurants and bars aplenty. It's an old block of flats converted into an apart-hotel. Your friends might have lived somewhere like this in the 90s - very old school. Basic and comfortable enough with good tech and reasonable amenities, it would suit a long term corporate stay. Bathroom was very rudimentary and the shower in a tub was horrendous requiring constant adjustment. Don't go for a high floor - the stairs will have you huffing and puffing. There is construction next door and the view is of the train tracks. I wouldn't stay again."

"If I could give this property a higher rating I would. We were able to check in early without issue and staff super friendly. Room was incredibly clean, quiet and warm with doubled glazed windows and all mod cons with great artwork. Even better, a coffee shop on the door step. Thanks So Ya, we will be back."