Sushi Izu 55 Church Avenue, Mascot, New South Wales 2020

"I went to Sushi Izu Mascot on Sunday around 1PM to buy chicken baby box for my two starving toddlers waiting in the car park with my husband. I checked what they had on the shelf and unfortunately there were none of this variant there. There were two guys in Sushi Izu kitchen. Guy one (A) seem to be cleaning up the equipment, the other one (B) seem to be making more batches. The two were seen laughing giggling with whatever chat they had in their "Sunday-afternoon-shift". I asked them if they can make me chicken baby box. A seem to about tell B to make one for me. However B just responded saying they are running out of rice. The two were seen laughing in whole conversation. And I can seem to feel that its just the lazy-ness of B who said that they dont have any. Because the way he answered my question was making it fun. Regardless, I went back to check whats left on the counter to substitute what my sons might accept, and the whole time I'm there checking the two guys sounded giggling on whatever conversation they are having, Which made me curious to ask again if they are really running out of rice? Then I asked them again, "are you sure you're running out of rice??" Then B said "ah, maybe we can make some for you". THEN, he showed me a tray with around 4-5 flat seaweed topped with rice ready to have topping on top. This is devastating. That means this guy really lied to me for the sake of keeping the funny conversation with his colleague???? Also to back up his laziness?????? The whole time he talked to me was like holding the giggle. Then I thought he is going to make one but he said he didnt have any more katsu, only teriyaki. This time he ALSO said the whole sentence with giggle. I now cant differentiate between the truth and lies anymore. Enough is enough. I shouted "Man, its not funny at all!" I have been holding myself saying this since the beginning but the second he said he dont have enough ingredients to make, I classed it as another lie. IT WAS VERY DEVASTATING. He must have seen me rushing to just get the box, but didnt take it seriously rather just be in their giggly-Sunday-afternoon shift world. They didnt even care or try to accommodate customer request, just lie and lie to avoid being given more task probably???? It was very disappointing to have seen this kind of attitude. To Woolies, I understand Sushi Izu is just a franchise. Whoever the franchisee employs, isn't directly employed by Woolworth. However may I suggest you to also make sure whoever works in the shopfloor regardless who the boss is, to be well trained, mannered and really the one who has willing to work is given the shift, not those who just there to make fun. To the franchisee of Sushi Izu Mascot, I am so sorry to have given you bad review to your business but I really do concern about your employees behaviour which will run down the business. I believe there are more genuine, passionate people out there, who are willing to work in more professional manner than those I met just now. I hope you can be more selective when employing new staff, or perhaps give them more proper training and regularly ensure they are still on the "correct track". Ps. I already spoke to Sona who is the manager at Woolworths Mascot. She felt so sorry with my experience, but I still want to directly pass this to the owner of Sushi Izu for review."

"Lovely deep fried crab handroll. Interesting decor. Polite and smiley staff."

"A straightforward salmon avacado is pricey. Gone are the days where they used to sell 2 rolls for a deal. Not coming back."

"It's located inside Woolies, next to the entrance. The sushi and salad are never disappointing. Always the same as ever. The salmon is better than other places. Great option for a quick lunch."

"Great decorative tasty boxed sushi plates between $10-$14. Probably the best around before you get to the city!!! :) AAA+++"