Quest Mascot 108-114 Robey Street, Mascot, New South Wales 2020

"Basic but ok for the price. Wifi did not work, and it wasn't fixed by the tome we left. Heating temperature cannot be regulated, it is set by the reception for the entire building and they cannot change it by room. Location was great for travel as it is walking distance to the airport."

"The room was ok, but 2/3 of the carpet in the living room was either damp or just plain wet, and the smell was ordinary. When I mentioned it to reception, they were pleasant but not keen to do anything about it. Catching a plane the next day, the location was excellent. It's a bit noisy, but that's to be expected so close to the airport."

"Very convenient for me for a quick trip to southern Sydney. Room was basic but very neat and tidy. Can't book parking online, but I was able to park on the street almost out front, initially at 3pm to book in then again at 8pm after going out to dinner. Staff were very friendly and helpful."

"The rooms are very compact. There is no access from main road. Building not very accessible. Can't access underground car park without someone manually opening the roller gate. Very limited space. The air con doesn't work most of the times and it can't be regulated. No restaurants in walkin distance."

"Extremely poor condition of room. Assigned room had large holes punched in the wall that had tape attempting to cover it up which had fallen off. Shower had rust all through it where shower fittings had broken off. NO HOT WATER. A/C remotely controlled from front desk and local control taken away. Cannot sleep while covered in sweat due to the heating being cranked up at the desk. Workmates room had permanent leak from shower bouncing off the roof and raining on you while sitting on the toilet. When front desk and management were approached about these issues we were blatantly lied to in regards to the A/C (an issue we had raised and discussed 6 months earlier!) and given many blank looks with next to no response. Then lied to again when management stated the room was issued in error regardless of the fact that it was specifically prepared and allocated in advance for this booking due to day sleeping shift workers who regularly book this hotel. We have been regular corporate customers to this hotel for years without issue and previously would highly recommend it. However when the ownership of this place changed hands approximately 6 months ago the condition of the rooms and the customer service has significantly gone down hill. The room I was issued was not in a suitable condition for anyone to stay in and is disgusting that the management would charge for that sort of accommodation. I doubt the managers and owners would see it acceptable in their own home to have no hot water, holes in the wall and the heater permanently set on 28 degrees! Yet they have the audacity to expect other people to pay for this and then be brushed off and given blank looks in response!"