Petstock Macquarie 434-435 Waterloo Road, North Ryde, New South Wales 2113

"Great service and good range of products. Staff are personable and helpful, also great selection of dog items!"

"Fantastic store and in particular the staff. The store has a good range of animal care products and small animals (well loved and cared for). But the best part is Sarah, Bree, Kirra, Dom and Chiara who all genuinely care for animals and will always make helpful recommendations, give useful advice, and have friendly conversations. Couldn’t have asked for a better team."

"The review is not for the store, but rather the very poor customer service. Placed an order for same day delivery, everything was on track only to realise it was ever delivered by DoorDash (they always fail to deliver correctly anyway, but i had no option to choose which carrier) Uber Eats would have been better. Anyway, so i called customer care, the first person i spoke to was nice and told me what she would do next, etc. I did call store to see id they can provide any feedback, they staff were very helpful even though they mentioned there isn't much they can do at this stage and need to contact Head Office. Waited for 45 minutes and no updated, so called Customer Care, the guy i spoke to felt like didn't want to talk to me and kind of hung up, very very bad service, when i was explaining what the issue was, kept cutting and saying oh the store is wrong and thanks for your feedback goodbye, i was like huh? is that how customer service is supposed to be? Giving up on customer care, called store and at this instance the store manager was talking to customer care who then came to conclusion that refund will be processed due to lack of proof of delivery. I had to place a new order from a different store. Never going to do same day delivery if i ever shop with PetStock, again nothing against the store, but primarily the customer service, really bad."

"We had to call the HR department who rang the store to tell them to sell us two fish as they refused to sell us two fish. This is the second time in 6 months they refused to sell us fish for a tank we already had set up. They weren’t happy with what we had and wanted us to buy a bigger tank from them which we do not need. I don’t think they’ve ever sold a fish Do they interrogate everyone or is it just us? We’ve had several encounters of rude customer service at this store and do not understand how these staff are still around giving people early heart attacks from the stress they put on their customers. I refuse to support this store anymore. The management has no interest in customer satisfaction. I’ll travel to petbarn where I know they’ll go above and beyond to give their customers great service every time. I only gave this store the benefit of the doubt so much due to it being around the corner."

"Went to get sinking fish pellets for my fish - the shop is stocked well, staff are polite, the store is clean. It's also the first shop inside from the rooftop carpark, so easy to get to. They have heaps of fish and some guinea pigs. I didn't see any birds, cats or dogs"