Union Quay Medical Centre - Cork

"The clinic is terrible at patient care. Three times I had several issues requesting a recurring prescription. The attendants are rude and acted as if they were doing the patients a huge favour. I paid the fee for the medication twice, once I partially received the prescription as an "emergency dose" and the second time it was refused, due to my fault, and if I had not called to inquire about my fee the payment would not have been returned or compensated. All of this with poor customer service. I had two appointments with different doctors. On my first appointment the doctor followed the same pattern of poor service, she was rude, interrupted me and invalidated my request. My second consultation was with a different doctor and he was complete different from first one. A patient and welcoming doctor who explained all his concerns about my situation and made me fell very comfortable. I also had a cervical exam which went very well, the nurse was very professional and welcoming. In conclusion, there are great healthcare professionals at this clinic, but the service is so bad that if it weren't for the easier location for me, I wouldn't try again."

"Had a good experience got blood test and consultation the next day, the doctor was nice, results of blood were send by text."

"Not great, not great at all. Went in with tonsil infection as my own doctor was away. Was told to take paracetamol for pain. Went to my own doctor today and got prescribed with antibiotics straight away. Will not be returning!"

"Once you meet doctor Mohammad, you will never want another GP! Due to moving several times in the last few years, I've met a fair share of different doctors - and sadly, a surprising number of them was completely uninterested in the patient, focused on quantity rather than quality. So when I met doctor Mohammad, it was like a breath of fresh air! He is extremely kind and considerate, really pays attention to patient's concerns and unique circumstances, doesn't get on the high horse when you mention that you found an alternate treatment that you think could suit you better than the default substance. You never feel that a problem you came with is too small to bother people, and doctor Mohammad will run you through all tests possible to find the root of the issue. Can't recommend him enough! The entire staff is wonderful as well, the ladies at the reception desk are always lovely and eager to help (being able to book an appointment via email is great as well), and the nurses are just as kind as they are professional. I tend to have problems with having my bloods taken but the nurses at Union Quay somehow never struggle with it. :) Great place overally, and in a convenient location too!"

"I was treated with a condescending behaviour, dr Cesyl did not help nor tried to explain me to me how a specific procedure is supposed to take place (I am not from Ireland and I was not sure how that thing works here). I was even invited to leave the room in a very rude way, I will not come back to this clinic, I felt absolutely not taken care of. And on top of that I had to pay a consultation fee for something I would barely call a consultation."