Yodel

"My parcel has been in the depot for 5 days and still not delivered. No phone number and impossible to speak to anyone"

"Usually put the parcel wherever they want. But give them clear instructions and they dont follow. Terrible"

"Waited in for a parcel and received a notification to say it’d been delivered. No sign of it so I contacted them and they promised to investigate. The next day they sent me a photo of somebody else’s house, with somebody else in the doorway being handed my parcel, and informed me that the parcel had been delivered to the correct address! Sorry Yodel, my bad, looks like I’ve been living in the wrong house then. Completely incompetent."

"Dreadful. Awaiting a delivery due to arrive on Thursday/Friday according to Amazon. On Wednesday, despite being in the house all day I found a card shoved through the letterbox saying no one home unable to deliver. I know they hadn't knocked or tried to ring the bell otherwise the dog would've barked. Went round to the depot on Friday to collect ourselves. Were told we couldn't collect as the "driver still had it on his van and was now off sick"! Surely in that case parcels should be safely back at the depot not at a driver's home? They said they would get it back and deliver it Saturday morning. At midnight Friday we received an email saying they had tried to deliver it today but no one home (again, a lie) and now we had to collect it ourselves but we couldn't make it to the depot until Monday. However, the parcel was then actually delivered Saturday morning after all! The driver did indeed knock and he was very pleasant and apologetic so I'm grateful for that at least. Mistakes and hold ups happen and would be acceptable to a point but why do they make out it's not their fault when they haven't delivered?"

"So, I have a time slot of 12.33 to 2.33, at 3.30 I contact chat as the tracking had not been updated for 2 hours, told it was due between 12.33 and 2.33.....yes I knew that, it was 3.30 and had not arrived! Contacted chat st 4.30 still told it was due at 12.33 to 2.33, the tracking still had not been updated from 1.30. I had a doctors appointment which I had to cancel. 6.30 the tracking gets updated to 'oh no the van broke down' so it took them 5 hours to realise that did it? Following morning the tracking still says oh no the van broke down, check for updates, well guess what you're 18 hours late and the tracking is a complete joke. I am contacting my supplier to inform them of the shocking service they have paid for!"