The Groom Room Fareham 140 - 148 Southampton Road, Titchfield, Fareham PO14 4PH

"I wish I could do ‘0’ stars!! They sheared all of my cockapoos fur off, including her tale! And it wasn’t ‘even’ either. It was shocking. They said she had knots.. which she didn’t as we were having her groomed every 5-6 weeks! We have since found a groomer that does an excellent job and cheaper AND better customer service."

"The first Scottie they had done, and I wasn't disappointed. My dog came back well groomed and happy. Thanks, we'll be back."

"I had an appointment this morning battling through traffic turning up at the wrong pets at home only to be told it’s at the B&Q one. So arrived 10 minutes late For my 9am. Lost my £15 deposit said they could see me at 3:30. This was my first time my puppy has been to groomers. Threw up twice in the car so journeys was not pleasant for the little guy. They chopped his nails for an additional £10. He yelped constantly but they were treating him very well I think he was scared. Just very frustrating as over 14 miles for nothing left sour taste in my mouth. Not great customer service."

"Had a horrible experience with This lot. I have a little pup who was booked in for a quick groom probably took them 15 minutes but they told me it would take 30 mins and when I was running late by about 10 mins they told me I couldn't come in and would loose out, I understand that in the done print it explains about the times but they already changed my time from 8am to 9am, weren't Willing to take traffic into consideration, at first weren't willing to agree on anything untill I demanded my money back and to speak with their manager then suddenly I get a next available appointment. After my partner came back from them it looked like they had just combed the dog and trimmed his nails which grew back to the same length a week later."

"Sadly another bad review. I went to pets at home to purchase puppy food and decided to pop into the groomers with my puppy. Walked in, and was given a warm welcome. Said I've never been and was looking for my puppies coat to be sorted as he's very fluffy. I was told there is a £20 grooming package for puppies currently and bought into it. Then and there I placed my deposit and booked in for that week. Upon turning up for our appointment we got chatting again and then was told they are not touching his coat as they aren't allowed to cut pups coats but he will have a bath blow dry nailcut, trim around eyes etc. I was disappointed as the only reason I booked in was for him to have a trim of his coat (I do his nails and eye area). Back and forth we went saying I wasn't told that. She insisted she told me as she explains with everyone. I don't have dementia, I told her I know she was the one who booked it as I remembered her and our conversation. I went to the vets next door to confirm his age and told her he's 6months so can he get his coat sorted and she said she didn't have the time to do that, so I asked if I can rebook him for that specifically. She said I'd loose my deposit, no compromise at all. Not like if they had my puppy alone, there were 3 other dogs in at the same time (I actually felt really sorry for my dog as they left him by himself on a tight lead tied to the table with other dogs barking and you could see he was stressed.) I definitely won't be going back. I was hoping my vets and groomers would be in the same shop but after my experience today I don't think I'd consider going back which is a shame. Oh forgot to mention after all of that when I collected him they said just to let you know he wouldn't allow us to clip his nails, cut his face etc.. so all he really got was a bath blow dry and brush , REALLY !? I could have saved myself £20 as I do that myself.I couldn't believed it but at that point I just wanted to pay and get out."