Balance Street Pharmacy Balance Street, Uttoxeter ST14 8JG

"Having left this pharmacy in tears, I felt I had to leave a review. I requested my usual repeat prescription & was told via the app that it had been approved by my doctor’s surgery and as I had run out of one medication, I went to collect my prescription. I was given a bag, which I took home. I then realised that the medication I had been given was wrong & not what I had requested. I went back the following day to be told I had ordered incorrectly & I “should have enough medication “ and that the “approval by the surgery “ that I had used to track the readiness of my order was simply to acknowledge they had received my request, which I don’t think is true as there is a different status for that. i was told finally, that a mistake had been made, which is what I was trying to explain to the pharmacist. I queried why I would be “allowed” too much of the medication I HADN’T ordered and none of the medication I had ordered. I was told I was being aggressive & not “accepting what I was told.”. I agreed that I was questioning what I was told as the pharmacist kept changing what he was saying to the point where I was confused. I was never aggressive - I was simply disagreeing with him. He said I raised my voice , which is untrue as my tone was carefully well modulated at all times - except for when I told him - if I was being aggressive, I would be speaking like this, and I raised my voice for 10 seconds , still not aggressively, just louder. As I’m softly spoken, my voice was still not loud. He asked why I not asked for a quiet word with him and I asked where? I didn’t know that was an option. Were we supposed to step outside round the corner? He suggested we go into a private room, which I wasn’t aware existed, but I was so uncomfortable at this point, I felt I needed to stay in a public place. I could go on & on giving details but I feel I’ve made the point I needed to. Having left the pharmacy , I don’t have the medication I needed & I don’t feel I want to go back to this pharmacy. I’m very shocked & upset at this experience. To make a complaint, he suggested I write to him. I’m not sure how useful this would prove to be. Avoid."

"First class.Efficient and pleasant people."

"Called to asked about my daughter’s suspected chicken pox, and they couldn’t have been more helpful on the phone, and by email later on. Highly recommended"

"Excellent practice and dispensary, registered here for 15 years, very happy."

"Tim the pharmacist is the best and kindest person you'll ever come across. My wife and I have the utmost respect for his kindest consideration, advice and they'll even deliver your medication at very short notice. Happy Christmas Tim.... From Martin and Mary White"