ATS Taxis (Southampton) LTD

"Dreadful! Left us standing at airport last autumn one night. Gave them another chance, it was ok. Then, last Wednesday, they did not turn up for my 85 year old aunt outside the Redjet in Southampton. So....no more chances, I will always use someone else now. Judging by comments on Fb and these reviews, they will soon have no customers at all."

"Useless liars. We called a taxi early Saturday evening, which I accept this is a peak time, they said a half hour which we we're ok with. 45 mins rolls around and still nothing. A 2nd phone call to them promises the guy is around the corner and shouldn't be more than a few minutes away. Another 15 mins rolls by, another phone call and this time they say he's already turned up, tried to contact us and left. Where in fact, we were actually stood outside waiting for them. Abysmally unprofessional and woefully unreliable. The weather is more predictable than these clowns."

"Exceptional service, my taxi came within 10 min and the driver was very polite, I highly recommend this taxi company. At first I thought it would be very bad due to the other reviews however, this has turned into the best taxi I have ever used. All you haters need to calm down."

"Wouldn't even gives this company 1 star, I ordered a taxi and was told 15 mins. Received a text to say taxi was here and there was no taxi contacted the company who told me another 10 mins, so waited outside after 20 minutes contacted the company again. To be told they had left as no contact however received no message or calls from text driver. Then finally after waiting a whole hour, the taxi arrived and then the driver took another group of people. I phoned this company to be told I had to wait another 20 mins after already waiting an hour! This service was terrible and will not use again!"

"After agreeing a set price of £45 for my journey, ATS phoned me to inform me that they were now going to charge me£55! They told me this whilst I was at my cousin's wedding where my family were relying on the taxi to take us home later on that evening. The lady on the phone was very rude and said they had been trying to contact me but the call had come up as Unknown and they didn't leave a message. Subsequently, I cancelled the taxi and booked with Radio Taxis who charged me £42 for the journey."