Cab My Ride Threefield Lane, Southampton SO14 3LP

"Both drivers were very friendly, polite and courteous for both journeys. They arrived on time and were helpful with our questions Unfortunately, due to requesting a second taxi for the return journey there was an overpayment issue. This took a little bit of sorting out but Ayesha at customer services kept persevering to understand exactly what had happened and happily a refund was given. All in all a good experience. Life isn’t always perfect but great when a company works hard to sort a challenge out."

"Driver cancelled 10 mins before my cab was due for journey to train station. I managed not to miss my advanced train thanks to fine weather, a fast paced walk, but it triggered my tennis elbow pulling my trolley bag. Very unsatisfactory, especially as I book over 18 hrs beforehand. I would give zero stars if I could."

"Booked three times recently. First two occasions the taxi arrived fifteen minutes late with no explanation or apology. I tracked the third one using the link that I was sent to find that at the booked time the car was heading into Southampton City centre.... the opposite direction. I made alternative arrangements and cancelled. Probably not use them again, too unreliable."

"It's 5.30am and they've just cancelled my booked service. Their drivers are completely unreliable. I've used them once before for an airport transfer and 5 minutes before pick up time, the driver was up in Basingstoke. They had to call in a favour to be able to cope with the demand. Really unprofessional, avoid. Edit: waking me up at 5.30 in the morning, an hour before my trip isn't going to be enough time to arrange different transportation. You had already confirmed pick up as well, so you are simply unreliable. Your company is awful."

"I requested information about security of booking on line and was informed they will always honour a booking but they may have to cancel in exceptional circumstances. Well they cancelled my taxi 24 hours prior to travel and I was unable to find an alternative at such short notice. Maybe locally they are more reliable but I will never use them and would not recommend them. No reason for cancellation was given. If you only do local pickups then you should not have confirmed an on line booking to Bournemouth airport."