Charles Hope Apartments Reading

"Stay here if you’d like to be treated as an afterthought Charles hope will have you jump through all sorts of hoops and nab a £200 deposit off you but once you check in, it’s radio silence. Our shower had a leak and a large visible gap between the shower and the floor which caused water to gush out as soon as you turned on the water. We asked to be moved and sent video evidence to the customer services email which may as well be a black hole. We were told maintenance would come to look at the shower but nobody came. Instead, a housekeeper came and told us we were checking out in the morning so our room had to be cleaned (our booking was actually for 5 more days). I expressed that we were here for work so the shower being broken was a huge inconvenience, let alone housekeeping visits that weren’t necessary. Our email went unanswered and the shower still wasn’t looked at. Then I received a call that we could be moved, this was halfway during our stay and I asked for a time frame when we could be moved so I could fit it around our working day. We had no response to this until a half hearted apology came through on our last day with the offer of being moved. In my time here, I have not once seen a member of staff at reception and the emails are clearly going unanswered, I wish I had listened to the other 1 star email and stayed elsewhere."

"I paid £85 per night for this apartment, but honestly, only go here if you absolutely have nowhere else to go. I stayed here for 8 nights, on my 6th night the cleaner came and exchanged my bedsheet to what is visible in the pictures. It's stained and I reached out to Charles Hope, only getting an apology and that they would speak to the cleaning staff. No other actions, didn't care to change them, didn't care to reimburse me or anything, I slept on top of the bedding the coming nights. The sofa is stained to the point that I'm not even willing to sit on it and it smells, a lot. There are some other issues that could need attention as well such as both the waterfall shower and the other shower nozzle is clogged with lime scale and the couplings are not making a tight seal and is spraying water everywhere. The blinds are a bit broken and is allowing people from the outside to look in."