John Lewis & Partners 23 Harbour Parade, Southampton SO15 1QA

"Real shame because the store itself is lovely but the cafe… terrible. Went for a breakfast with my mum today and paid £9.50 for the full English breakfast. I think ‘full’ is a bit of a stretch. 1 sausage, dry bacon, dry beans. It was all so over cooked and not to mention that poor dehydrated tomato! Fine for a breakfast if £2.99, but for £9.50 - this was really poor."

"Me and my Mum made a trip to Southampton especially to go to the baby department at John Lewis as I'd been recommended. I'd been really struggling as everything seems to be online now but especially as a first time Mum I wanted to have some advice on what to buy and I wanted to be able to feel fabrics etc. The ladies in the baby/nursery department were so helpful, I couldn't recommend it enough. I needed a few things, but mainly went for a baby carrier as I'd been told you really need to try them on. I wish I got her name but the lovely lady I spoke with was so helpful. I tried on multiple carriers and in the end went for something that I hadn't looked at online. Not only were the ladies in the baby department really helpful, but I needed new underwear as I'm 22 weeks pregnant, and the ladies in that department were really helpful in showing me what I needed for comfort etc too. We had lunch in the cafe and there was a good choice in there. The ham baguette I had was really nice and the bread tasted lovely and fresh. On top of all of that, while I was in the changing rooms my Mum was trying on shoes and accidentally left her orthopedic insoles in a pair of shoes and she didn't notice until she got home and took her shoes off! She lives around an hour and a half away from Southampton, so it wasn't a case of just being able to pop back and collect them. She spoke to someone in the branch over the telephone and they not only took the time to find them for her, but they were also posted back to her. We both felt that everyone in store was so unbelievably helpful, and haven't experienced customer service like that in such a long time. We'll definitely be going back there."

"A purely wonderful shop and full of luxurious products. Well decorated and just interesting to go in. Love it."

"John Lewis is know for its quality products for sale and excellent service. What has astounded me recently is the absolute first class standard of baby changing facilities. As a new dad I have to say their facilities set the standard for all others to aim for."