Kaplan Stores

"Clearly a new assistant in the shop this evening who was left to get on with running a busy shop with no training and little understanding of English. Customer infront of me wanted to pay for his shopping using funds won on a lottery ticket, she didn't know how to work the machine. Then I wanted to collect a parcel she didn't know how to check which was mine even though I gave her ID she said she didn't know what to do to come back at 9:30pm, ahh no, I want it now. I had one item to purchase and I also wanted a lottery ticket but as she didn't know how to work it that didn't happen and she wanted me to spend a fiver before accepting card payment, if she knew what to do with lottery machine my purchases would've been over that. Very disappointing, meant to be a local convenience store."

"I dropped a parcel booked for DHL collection after arranging with Parcel2Go on 12th July 2021. After being told it had not been received I called Woodside Store to be told it had been scanned and I had a receipt given to me. Correct but I lost it. DHL called but it was not in their records. After lots of other calls I finally got back to Woodside Stores on 11/10/21 to be told 'Yes it is still here'. I would have thought that as it was in the corner for 2 1/2 months where all courier parcels are left it would have been looked into why it was still there. When I collected it, I was told 'DHL hasn't collected it'. I called DHL and was told it was never scanned into their system. I will not trust this Woodside Store drop off ever again."

"Great little shop, perfect amount available and always friendly! It's been a perfect go-to store for years now!"

"Went here today she wanted £5 for two tyskies beer every other shop they’re £1.25 each approximately so didn’t bother when you can get 4 cans of better beer in any other shop for a fiver never going back to this shop what a joke she obviously over charging to put in her own pocket shocking behaviour sack her she will only cause you to lose more customers"