Marks and Spencer 23 Spytty Road, London EC2M 7PY

"Staff is most unhelpful, especially Ranjith at the cashiers, he couldn’t solve any issues we had, when we asked questions he said we should go figure out ourselves, he doesn’t know anything. What does such an assistant do then, what is their purpose?"

"Am currently on crutches and the staff here were extremely helpful: walked around with me holding my basket so I didn’t have to carry it, scanned my items and packed my backpack for me!! Thank you!"

"Only 2 cashpoints open with a queue of 12 people (all wanting to catch trains). Staff unable to help as limited English spoken & rather unhelpful. I had to interrupt two members of staff (who were chatting to each other & not interested in me) to open up other cash points & they didn’t understand me, despite my asking them several times. Not acceptable M&S !"

"If you go to this store with your own shopping bag and do the shopping using your own bag you will be treated as if you won't pay them, which is what the staff told me when I was at the till. If you wanna use your own bag you have to use their basket first and then your bag and this way you won't be considered as a thief which is again what the staff told me when I used my bag. Very poor in store management from Marks and Spencer who has at least 10 cameras pointed on your face during shopping anyway. I always use my own bags wherever I go shopping to reduce plastic use and I never heard something like this in my life."

"Not a lot of variety at this store as it is small. Not always open as well."