Co-op Food - Soho - Berwick Street 104-105 Berwick Street, London W1F 0QS

"Visited today 29.1.23. One security guard and one member of shop staff on duty. Shelves empty. Wrong prices and descriptions on shelves - which is unlawful and the member of staff on duty was blissfully unaware of his responsibilities. He simply did not understand that prices and descriptions should tally. Should I report this to Trading Standards?"

"Staff are nice enough, selection is okay but the shop is filthy, the biggest example of this is the touch screens, covered in gunk, fingermarks, sweat, what appears to be dried mucus and dust. Disgusting to touch, even more so given we're still technically in a pandemic, I tried to speak to a member of staff about it, really nicely like, but he wouldn't look at me and didn't respond, so I awkwardly stood there until he just wandered off."

"Usually ok but tonight was the third time they close earlier than the hours advertised which made me miss my shopping. Opening hours are meant to be 7-11 on a Sunday, got there at 10.43 and they had shut."

"RACIST MANAGER RICHARD So I went to this Co-op and a manager called Richard was very racist and gave me the worst customer service. Guys stay away from the store because the stuff are racist and rude, specially a manager called Richard. I saw him treating his staff very badly with zero respect. I asked him a question and he responded rudely and because of my ethnicity he was disgusted to talk to me and help me out. The HR does not address this issue with this manager. I’m disappointed how CO-OP does not address any issues. Never going back in there because of Richard!"

"Small format grocery store that is tucked away on a back street in Soho. Broad selection given the size of the store, and not normally too busy. There are a number of self-checkouts as well as counter service available. Useful for drinks, snacks etc if you are staying in the Soho Premier Inn that is just around the corner as the hotel does not have room service."