WB Lets Ltd 100 Melton Road, West Bridgford, Nottingham NG2 6EP

"Wb Lets have been first class with my tenancy and accomadating my needs as a professional gent working away. They processed everything to ensure everything went smoothly and should I ever return to Nottinghamshire I would not hesitate to contact them."

"Moved in to Cranbrook Street, I had joined the tenancy late, and there was no one available to let me in to the house when I moved in, therefore, I had to pay £15 to Kathleen for her to open the door and let me into my house, which costed over £150 per week. There were several issues with the house, stains on the bed, poorly finished skirting and floors, lack of hot water etc. WB lets constantly arranged viewings, even when they were inconvenient, after a few months of failing to find new tenants, they started to blame us for things such as “dust on the skirting board, fluff on the stairs” - which supposedly stopped anyone from wanting to rent. Never mind the lack of garden, which is instead a courtyard full of rats, or the absurd price we’ve had to pay. There were automatic lights in the living room which are a nuisance. Any maintenance issue we had was met with “contact the landlord” and when we did , he would say “contact WB let’s” it was impossible to get anything fixed. At the end of the year, we were charged over £200, for small amounts of cleaning , despite leaving the house completely spotless. We were charged for a new tablecloth, even though they had NAILED it to the table. They have charged us over £60 to “clean the kitchen” and when I argued and showed them pictures , they said “the landlord says it’s fair”. On one occasion, there was a leak from the ceiling, which caused severe damage to my housemates bed, subsequently , WB let’s tried to charge him for a new mattress. If you want to live in a house run by agents that look to exploit students as much as possible, and be constantly terrorised if there’s so much as a dirty plate in the sink, then WB let’s is for you. Absolutely no respect or care for their tenants , surprising they’re still in business."

"End to end disappointment and frustration - do not use From start to finish, the service at WB Let’s has been awful. On the first day we moved in, we got told to “hurry up” by Kathleen (one of the agents) as she had a “family arrangement she was missing” due to opening the house for us. Rude on the phone when you call and no one to help, just a comment about passing your message on but it never get’s to the right person or they never call you back. Finally when it comes to your DPS deposit, it takes them weeks to release the funds after you’ve moved out and you have to call them 6+ times to get any updates on to when it will be released. Overall, it’s an incredibly poor service that if you want to avoid a large headache then don’t use them."

"Wblets are extremely helpful and always stay in contact with there tenants. We had a really smooth experience throughout our tenancy and would highly recommend this letting agent. Although the flat was not in the best condition to start with, all problems encountered were solved quickly and efficiently. Compared to our previous experience with letting agents, wblets went above and beyond to ensure our stay was enjoyable. Flat 1 83a derby road"

"The best letting agent I’ve rented from! Kathleen is so helpful and responsive, she genuinely cares for her tenants. She goes above and beyond to make sure that everything is perfect before moving in and during the tenancy. Nothing is too much trouble for her and I truly feel valued. You feel like you can really trust her and the landlords she represents. I wouldn’t rent with any other company and have been a tenant of hers for 2 years now and just signed for my next house making it my 3rd property renting from her. I couldn’t fault WB Lets and that’s why myself and other people I know continue to rent with her. Thank you Kathleen for being absolutely wonderful and a pleasure to rent from!"