mour hotel Lake View Drive, Nottingham NG15 0EA

"We booked and paid in advance for the afternoon tea on Mother’s Day. When booking it was made clear that it would we were bringing our 2 children. When we arrived the service staff were very rude and said they had no idea the children would be coming. We explained that we had booked them on but the staff were still unreasonably rude. They even said we wouldn’t be able to order the kids a bowl of chips! I understand if we had turned up with extra guests without letting the restaurant know but this was a miscommunication on their end. Also being spoken to like that on Mother’s Day with my son in my arms was quite shocking. The restaurant wasn’t busy at the time of our booking. We felt very unwelcome and what was meant to be a nice afternoon for Mothers Day with our children turned out to be really disappointing."

"OK so, for the staff 100% friendly welcoming great hosts, the entrance is fantastic lovely decorated with very smart appearance with lovely Christmas decorations. 2 lifts and 2 door cards 1 for the power switch and 1 one for your persons entrance. Very good. Appearance of the room at glance is perfect looks really comfortable with a fold down dresser table with mirror. But not that impressed for 4 stars, lighting has been upgraded from halogen to LED and most of the fittings are not compatible to a point where the bedside lamp is very dim and the ceilings have gaps around the downlights where the plaster is missing which looks really tacky. The shower although looks nice from the outside, has rust on the spout so it pours rather than showers. And being careful when coming out of the shower is a big step down to the floor level and the only thing close is a very hot towel rail to grab hold of should you slip. This really needs improvement for safety of any guest. The carpet in the corridor is nicer than the carpet in the room I'm going to leave that there for others to decide on their thoughts. And I will say you are on an commercial estate so don't expect great views. I will say this they have a brilliant car park and as you can see in my pictures a good amount of room for my travelling companions who like I love to watch TV in bed. TV could be a bit bigger that's on personal opinion. And the most important to me was the bed and this part is not good, if you have a back like a plank of wood then that's perfect, me personally I love a softer mattress where it allows give for the curves of a gentleman's body to lay and get a good night's kip. Fortunately for me I brang my ponies with me so the plushies helped me a bit. Hence why I didn't stay the 2nd night and aborted my stay early, this made me more wanting my own bed and racing back home the same day. Oh and don't take your phone to bed either there's only one socket and that's on the dresser table. Now for the amount of money you can stay at Premier Inn for less than £130 and you get breakfast. This place is twice the amount, you get no breakfast and you could even be charged £10 for checking out early for me this is not good! And I have been to lots of hotels, for example an extra £40 will get you free parking, a fabulous room, a concierge, breakfast and a room overlooking Kensington Palace in London City! Iv never put a bad review but this my first ever and frankly I will not be going back nor will I recommend anyone going there."

"The decor and design of the hotel is lovely, making it have a chic feel. However, on most occasions the main purpose of a hotel stay is to sleep - something I was unable to do because of the quality of the mattress (bed)! This stay was part of a celebration and I was included in a party of 8. The majority of my party said the exact same thing - how awful their sleep was. So much so that I went down to reception at 3:30am to ask if they had any better quality beds in different rooms. Unfortunately, I was informed that all their beds were the same. Many of the reviews on here say the exact same thing - the mattresses are like sleeping on concrete and this couldn't be more accurate! I tell no lie when I say that my back the following morning was in pain and continued to be for a few days after the stay. Based upon the purpose of staying at this hotel to sleep, this is something I absolutely WOULD NOT recommend to ANYONE and of course, I will never return."