Nuffield Health Hendon Fitness & Wellbeing Gym 260 Hendon Way, London NW4 3NL

"Please avoid nothing works here. The management is so bad that even 2 year baby can run it better. You get penalty charges even after putting your car details. They shut the jacuzzi I am paying 75 for a gym thats worse than Pure Gym."

"I found the staff quite rude and inattentive. The gym also only has 1 (one) free squat rack that men can use. It’s around £50-90 a month. Changing rooms are clean and it has a separate section for women to work out which is quite nice."

"I’ve been paying 69£ a month and there’s costumers who joined less than 6 months and they’re paying 42£, what doesn’t looks fair to me. I’ve tried to visit another Nuffield and they charged me extra 7£ per day. Most of the running belt doesn’t work all the time. Missing some equipments on the gym and the ones on the gym it’s old. There’s no shower gel on the showers. There’s no provided towels. The doors on the showers it’s falling apart. The drink water on the changing room doesn’t work properly, and you definitely need water during the sauna or steam room. The sauna needs a renovation also the seats it’s always broken. The spa pool doesn’t work during the winter, a season when people really want to enjoy a hot bath. The pool can’t be used anytime, if you just have that specific time to swim you need to check if you’re allowed, if you’re not and decides to go for another unit you need to pay extra to get in."

"I was offered a yearly contract at the minimum price of £55 as I am a student, and was told that I can freeze it whenever I want. I have used the gym for 6 months now, but now I can't go anymore because of injuries I have suffered from an accident. I want to now freeze my account, but now I'm being told that freezing my contract whenever I want is only available for the first 30 days of the contract, but now that I'm six months into it, I have to pay for the 7th month. Which is unfair and not what I was told. It just screams money hungry to me."

"Both reception staff and manager have no idea about customer service! I call up due to poor car park signage, eventually squeeze into a very dilapidated car park to attend what I thought would be a trial of the gym as I am investigating my options moving into the area. I have been a David Lloyd member for nearly 10 years now and I fully intend on remaining one. This gym looks incredibly run down, poor car park and the cherry on top has to be the abysmal customer service. No interest in attracting new members - I turn up with my gym kit and the reception staff have no idea I have a booking. I ask if I can try the facilities before I sign up and they state no trial, only tour. Manager is contact from the reception staff’s mobile phone rather than on the internal lines. The lack of professionalism is clear right from when you walk in. Having taken out time to try out this gym, it is a thorough disappointment and I will never sign up to Nuffield health. I will take active steps to ensure all family and friends avoid this place and the franchise at all costs."